Pact One - the Dental Technology Experts - Arizona, California, Colorado, Nevada, Oklahoma, Texas, Washington

Service Bulletin - March 1, 2007

Our team of reliable network hardware and software installation specialists are committed to providing quality technology and service that is right for you and your practice. Our singular focus is to ensure that all office technology works together seamlessly so that you can focus on what is important.

We have "live" client services representatives waiting to speak with you when you call. We will work to expedite your requests and schedule service to be as unobtrusive to your patients and practice as possible.

We'll keep you smiling so you can focus on what is most important-improving your patients' smiles!

Why would you choose a Pact-one technician over any other?

For starters, its critical that our technicians achieve a high level of experience and training in computer networking prior to consideration for employment with pact-one. With that foundation we make certain that the technicians are accredited by the companies that supply your practice management software and diagnostic equipment. Once completed, they work with one of our senior technicians in the field to assure quality workmanship before they are given the seal of approval to administer your network.

Options for Service -

On-site Service - Hourly Rate
Service Agreements - First of all, we already know how expensive down time is to your business. Our pro-active Maintenance & Support programs help prevent problems before they occur and they are designed to fit every budget. This approach results in less downtime.

Options include everything from On-site Service at an hourly rate to an all inclusive support plan with an easily budgeted fixed monthly expense. No matter how many times you need us each month, there is no additional expense to you. This makes you available to the business of dentistry.

When participating in one of our service agreements we have a technical department waiting to assist just you. Listed below is only a few of the benefits you receive

Unlimited Remote & technical phone support
Unlimited on-site troubleshooting and repair of hardware and/or software issues
Quarterly Maintenance on computer equipment
Practice Management Software upgrades performed on-site
Annual internal cleaning on all covered hardware components.
Internet setup and e-mail maintenance,as needed.
Local Area Network and Internet user/security administration.
Update and verify Anti-Virus and spyware scanning programs. Scan, clean and remove Spyware/Malware
Guaranteed response time

Types of Service Agreements:

Basic - Phone support only
Gold
Platinum