Profile
Mission Statement
Testimonials
HIPAA Policy
Contact
 |
Testimonials
|
Sean, "I just wanted to let you know that Dr. Shimasaki has had some major issues with Dentrix. In a nut shell, our system was functioning at only about 40%. Dentrix did not deliver like they said they would. In fact, it wasn't until I bit a few heads off that I got the problem resolved. Anyway, I just wanted to let you know that your team did not let me down as usual. Kevin handled a lot of the stuff with Dentrix, while coordinating with Shane. Devin did several things for me as well, such as making sure the CPU's fit into the cabinets properly etc.. I just wanted you to be aware that as always, I think that your team rocks! Of course, the woman who answer the phone and help to coordinate things are always a pleasure to deal with as well!" Thanks! Lisa from Dr. Shimaskaki's office To Whom It May Concern: "I am writing this letter as a token of my gratitude for the hard work, dedication and diligence that the Pact-One team, especially Greg Richards has paid to my office. We have recently experienced near fatal crashes with our old server, we had also lost digital x-rays, and we weren't getting the proper backups every night. Thanks to the Pact-One team headed by Greg our office has recovered all lost x-rays, we are now getting backups every night, and we also now have a new server. Greg, I just wanted to say "Thank You" for being reliable and for paying such close attention to detail. It's nice to know that there's someone out there that we can depend on for all of our computer needs. Keep up the good work!" Sincerely, Todd W. Newton, D.D.S. From Dr. David Chenin at Chenin Orthodontics: "I just wanted to let you know how much I appreciate your services. Last Thursday we had a database deleted and prevented us from doing business. The only way to get the file was to restore from a back-up. Greg was able to get our office up and running within an hour of our call! You are life savers." Thank you guys so much! --David "As president of your company, I know it’s very important to have a gauge of how your employees treat your customers. I want to commend Damon Dinsmore for his hard work, attention to detail and his overall desire to represent your company favorably. Damon re-installed equipment after a burglary in my office in mid-January (the initial install was in late August). I was happy with his performance the first time around but even more pleased when he was very sensitive to all the issues we were having with the other vendors, as well as all his efforts to have us up and running ASAP. He went to the nth degree, talked to several people at both KDI and Windent and got the job done. His integrity and willingness to do what it takes is hard to find in this day and age. I have a very small office; but Damon made us feel just as important as the offices with more extensive needs. "I’m sure you realize what an asset Damon is to your company; I want to assure you I will also spread the word in the dental community." Sincerely, Dr. Carolyn A. Koenig "Dear Pact-One, Last week (November 8 & 9) James and Craig from your company were in our office doing a major installation of new computers. We went from one server and 3 workstations to one dedicated server and 8 workstations. It as a major increase in our computer capacity. James and Craig did a great job from the very start. They were prompt, professional, highly qualified, hard working and left our office in wonderful condition after this major project. I applaud you for having such great employees. Even though we had a few followup glitches on Monday morning we are more than happy with the product and service you have provided us. Monday morning Marie was quickly responsive to our needs, sending Craig out to us to spend the morning with us. He cleaned up all the loose ends and did some minor orientation for our staff which was very helpful. We are good to go. Again, the attention to detail was outstanding and the explanation to us of how things had been set up to work for us showed a clear understanding of how we needed to be able to use our system in integrated way. We are very thankful for a job well done." Thanks again, Lori White ,Office Manager for Dr. Jason Chang "Hey Vince! I just have to tell you that Dr. Smith, Dr. Roy and I are all applauding you and your team for the stellar customer service today. As always, from my very first desperate phone call, your entire group gathered around and made things happen, rallying behind me. Claudia, as always, took my phone call, sensed the importance and dispatched the first efforts of help. Mike jumped right in and took us through the initial steps of repair. When that failed, to no fault of Mike, Vince Jr. was immediately assigned to the task and boy, did he come through!!! You should be proud of that boy, he was the epitome of professionalism today. Vince Jr. kept his calm, even when Dr. Smith and I were starting to panic, keeping his nose to the grindstone to solve the problem. And solve the problem he DID! Once again, our friends at Pact-One came through for us and for that, we are so extremely grateful. Please let everyone know how much we appreciate them!!!" Kelly Habben Practice Administrator 21st Century Dental "Pact One installed our new computers, digital x-rays, monitors and server in June. They were very professional in their service to us. They worked long hours to make sure that we were up and running on Monday when we returned from the week’s vacation. We were delighted to find that a representative would be with us on our first day with our new equipment. He was so helpful and was extremely busy answering questions and making sure that we had a smooth start. In addition, they continued to keep in touch with us afterward to make sure that all was well. All in all my staff and I were very pleased with the experience we had with Pact One. I highly recommend this company to your business." Sincerely, Dr. Ronald W. Stewart "I just wanted to let you know that your guys Matt and Greg are awesome. Not just because dolphin called us and said that was the smoothest and fasted upgrade that have done of that scale, but because they are hard workers and really care! I just thought you should know." "Hey Vince! I just have to tell you that Dr. Smith, Dr. Roy and I are all applauding you and your team for the stellar customer service today. As always, from my very first desperate phone call, your entire group gathered around and made things happen, rallying behind me. Claudia, as always, took my phone call, sensed the importance and dispatched the first efforts of help. Mike jumped right in and took us through the initial steps of repair. When that failed, to no fault of Mike, Vince Jr. was immediately assigned to the task and boy, did he come through!!! You should be proud of that boy, he was the epitome of professionalism today. Vince Jr. kept his calm, even when Dr. Smith and I were starting to panic, keeping his nose to the grindstone to solve the problem. And solve the problem he DID! Once again, our friends at Pact-One came through for us and for that, we are so extremely grateful. Please let everyone know how much we appreciate them!!!" "To the Company Chiefs:
I previously had installation of a new iCat
unit and supporting monitors and computers by your staff here in Las Vegas
Nevada, headed by Greg Richards. I just wanted to let you know how very
pleased I was with the process. Professional, clean, exact. I can't say
enough. And Greg's expertise with software programming, etc., is outstanding.
Thank you for a job well done." |
