Meet the Team

Dan Edwards

Days at Pact-One:

CEO LinkedIn

Expertise : Removing obstacles that pose a threat to our vision
Hometown : Sherman Oaks, CA
First Job : Newspaper delivery
Education and Training : Accounting and Business Management plus way too many Microsoft, Citrix, and Netware certifications
Organizations : Board Member, Future Smiles 2018 – Present
Board Member, Dental Integrators Association 2009 – 2019
Number of Computers at Home : 8
Hobbies : Travel, golf, and watching the Seahawks and Dodgers
Fuel : Hank’s Fine Steaks
Favorite Thing About Pact-One Solutions : It is all about the people. Our team makes this an amazing place
Favorite Charities : Future Smiles and Team Smiles
Recharging Zone : Anywhere tropical or mountainous with my family
Apps Can't Live Without : MLB At Bat, Google Maps, and Amazon
Tech Tip : If you need help with your technology, give Pact-One a call

Kimberly Hansen

Days at Pact-One:

Executive Vice President of Operations LinkedIn

Expertise: Building a Strong Team.
Hometown: Sandpoint, Idaho
First job: Hostess at Copper Penny Restaurant
Education and training: Point Loma College
Number of computers at home: 6
Hobbies: Genealogy & Gardening
Fuel: Spicy Sushi and Shrimp!
Favorite thing about Pact-One: The ability to harness the strength of each team member, no cookie-cutters.
Recharging zone: All 4 Seasons… Spring, Summer, Fall & Winter
Apps I can't live without: Amazon, Pinterest, Ancestry”
Tech tip: Use technology to bring out the best in you.

Greg Richards

Days at Pact-One:

Technical Director

Expertise: Technical Operations
Hometown: Maui, Hawaii
First job: Wedding and Events Coordinator
Education and training: College of Southern Nevada
Number of computers at home: 3 in full service, have 2-3 in need of parts.
Hobbies: Sports, Exercising, Gardening
Fuel: Coffee
Favorite thing about Pact-One: Getting to work with the latest technology!
Recharging zone: My couch
Apps I can't live without: Amazon, Slickdeals
Tech tip: Have you tried turning it off and back on again?

James Levis

Days at Pact-One:

Executive Vice President/PNW Sales

Expertise: Not talking Bits and Bytes to clients and prospects. Speak their language
Hometown: Manchester, England
First job: Paper route
Education and training: Computer Science, Netware, Microsoft
Number of computers at home: 4
Hobbies: Hiking, exercise in general
Fuel: My wife’s penne pasta and a good glass of vino
Favorite thing about Pact-One: Helping clients realize their goals
Favorite Charities: Anything earthy and sustainable
Recharging zone: Hiking anywhere in nature with friends and family
Apps I can't live without: Google, iMessage
Tech tip: Ask someone smarter than me

Rick Bucholz

Days at Pact-One:

Service Manager

Expertise: Finding solutions to problems
Hometown: Portland, Oregon
First job: Stuffing envelopes
Education and training: BS Computer Engineering and BS Communication Studies at OIT
Number of computers at home: 6
Hobbies: Basketball and anything with a motor
Fuel: Coffee
Favorite thing about Pact-One: All the people I get to work with
Favorite Charities: Camp to Belong
Recharging zone: The woods
Apps I can't live without: Podcasts and Google Maps
Tech tip: Talk to your computer, trust me

Lisa Edwards

Days at Pact-One:

Office Manager / Accounting

Expertise : Getting the CEO to take out the trash
Hometown : La Canada, CA
First Job : Doctor’s Office in Verdugo Hills
Education and Training : it is never-ending
Organizations : Steering Committee for the CDA Foundation 2015 – Present
Number of Computers at Home : 8
Hobbies : shopping, decorating, gardening, cooking/baking and watching my daughter dance.
Fuel : COFFEE
Favorite Thing About Pact-One Solutions : We have an awesome P1 family, we all work very well together!
Recharging Zone : The beach with my family
Apps Can't Live Without : Facebook, Instagram, Twitter, Google maps and Shazam
Tech Tip : When you’ve tried the rest, call the best -- Pact–ONE!

Ursula Rethman

Days at Pact-One:

Purchasing Manager

Expertise : Still figuring that out : )
Hometown : Pleasant Hill, CA
First Job : Saginaw, MI
Education and Training : Lifeguard
Organizations : B.S. Recreation and Leisure Services
Number of Computers at Home : 1
Hobbies : Animal Rescue
Fuel : Milk Chocolate Caramel Patties
Favorite Thing About Pact-One Solutions : The Team
Recharging Zone : The couch
Tech Tip : F7

Julie Levis

Days at Pact-One:

Executive Administrator

Expertise: Customer Service with a smile
Hometown: Los Altos, CA
First Job: McDonalds
Education and Training: San Diego State University
Number of Computers at Home: 4
Hobbies: Gardening, Skiing, Hiking, Cooking, bike riding
Fuel: Coffee and Chardonnay (not at the same time!)
Favorite Thing About Pact-One Solutions: Working with super friendly and smart people committed to providing excellent service
Favorite Charities: JOIN, Portland Rescue Mission
Recharging Zone: Lake Tahoe, anywhere in nature, and the gym
Apps Can't Live Without: iMessage, Google maps, Google, iTunes
Tech Tip : Ask James to fix it

Sean Berlanga

Days at Pact-One:

Technical Services Engineer

Expertise: Unofficial Outlook expert
Hometown: El Cajon, CA
First job: Christmas tree lot attendant at Sears garden center
Education and training: El Dorado College, Cuyamaca College, Life
Number of computers at home: 6
Hobbies: Going to the movies or watching at home. Reptile enthusiast. Star Wars geek
Fuel: I am a Tacoholic
Favorite thing about Pact-One: The people I work with
Recharging zone: Spending time with my kids or relaxing at home with a good movie.
Apps I can't live without: Inkpad, because I can’t seem to remember stuff
Tech tip: Read what you are installing. Don’t just click through your install. Especially if it is a new application that you know nothing about. It will save you from having to try to uninstall a weather toolbar or changing your default browser back.

Matt Edwards

Days at Pact-One:

Technical Services Engineer

Expertise: Coding, databases, backup software and operating systems
Hometown: Seattle, WA
First job: Newspaper delivery
Education and training: Some college and technical certifications
Number of computers at home: 4
Hobbies: Gaming, song writing and studio recording
Fuel: Coffee
Favorite thing about Pact-One: The people I get to work with
Recharging zone: Couch and bed
Apps I can’t live without: Chrome, ebay and cubase
Tech tip: Save soon and often

Reza Javadi

Days at Pact-One:

Technical Services Engineer

Expertise: Love to troubleshoot & figure things out. Works hands on as I used to be a mechanic.
Hometown: West Covina, CA
First job: Mechanic on Japanese cars
Education and training: College and self-taught
Number of computers at home: 4
Hobbies: Running, Swimming, Riding a bike, Mess with Tech stuff, Fix things and Go out with the family
Fuel: Love Mexican Food, Carrot Juice and Teas of different flavors
Favorite thing about Pact-One: We have vast amount of talent on our team, we all work together and help each other out to speed up the process of helping our clients.
Recharging zone: Spending time with the family and my two kids.
Apps I can’t live without: BBC News, CNN News and CNet.
Tech tip: Make sure you have a backup of your data because one day you will need it and it will come in handy.

Rusty Smith

Days at Pact-One:

Technical Services Engineer

Expertise: Troubleshooting difficult computer problems, they are a challenging puzzle to me
Hometown: San Diego, CA
First job: Selling Mistletoe as a kid during Christmas
Number of computers at home: 5
Hobbies: Computer Programming, Software Development, Web Development and Gaming
Fuel: Coffee
Favorite thing about Pact-One: Great Atmosphere and a company that truly cares about us as employees.
Recharging zone: Home on my computer playing video games.
Apps I can't live without: Spotify and Excel
Tech tip: Rebooting the device really does fix a lot of problems.

Ashley Lockerman

Days at Pact-One:

Client Service Representative

Expertise: Providing friendly customer service.
Hometown: Wilmington, NC
First job: Hotel Front Desk Receptionist
Education and training: BS in Geography at Appalachian State University, GIS Certification
Number of computers at home: Too many. Two gaming rigs, two laptops, one media center PC, one home server, and one Mac.
Hobbies: Video games, reading, hiking, reptile husbandry (I keep snakes and geckos), and anything and everything Star Wars.
Fuel: Obscene amounts of coffee and sweet tea.
Favorite thing about Pact-One: My coworkers and the relationships I’ve formed with clients.
Recharging zone: Getting outdoors and going for a hike or visiting the beach.
Apps I can’t live without: Star Wars app, Google Maps, MyRadar
Tech tip: Press Ctrl + Z to undo an action if you accidentally delete something or make a mistake. It works in most programs

Ericka Castillo

Days at Pact-One:

Client Service Representative

Expertise: Customer Service Extraordinaire
Hometown: Phoenix, AZ
First job: Target cashier
Education and training: Many years of various customer service roles
Number of computers at home: 2
Hobbies: Exploring San Diego, Refurbishing old furniture, Going to concerts, Watching old movies
Fuel: Iced coffee and Ramen!
Favorite thing about Pact-One: The awesome team I work with
Recharging zone: Sunset Cliffs / Balboa park
Apps I can’t live without: Pinterest
Tech tip: Change your passwords often!
We are working on the missing ones you sent me.

James Gnat

Days at Pact-One:

Technical Services Engineer

Expertise: Google/YouTube Search master and implementor
Hometown: Lombard, IL
First job: Entrepreneur
Education and training: A+, Network+, Security+, Project+, CIW Web Design Specialist
Number of computers at home: 10… I have kids
Hobbies: Camping, Fishing, spending time with family
Fuel: Carne Asada and Guacamole
Favorite thing about Pact-One: The people I work with and the ease of being able to work together to institute solutions for those we come in contact with.
Recharging zone: Oddly enough the gym
Apps I can't live without: Pandora and Waze
Tech tip: If you are having a problem with your computer, iPad, tv, printer, interwebs … call your friend at Pact-One!

Daren Gaut

Days at Pact-One:

Technical Services Engineer

Expertise: Providing exceptional customer service to all clients
Hometown: : Hillsboro, Or
First job: Burger King
Education and training: Trident Technical College and Udemy
Number of computers at home: I think there are 10 if you include iPads and iPods
Hobbies: Poker and Programming
Fuel: Pepsi of course. What else is there?
Favorite thing about Pact-One: Getting to work with a great team that don’t mind helping out other teammates
Recharging zone: World of Warcraft and/or some course material on Udemy
Apps I can't live without: Google Maps
Tech tip: Alt+F4

John Vong

Days at Pact-One:

Technical Services Engineer

Mike Jones

Days at Pact-One:

Technical Services Engineer

Expertise: Making sure bits and bytes get to where they need to go
Hometown: : Altoona, PA
First job: paperboy
Education and training: Hands on and technical certs
Number of computers at home: 3
Hobbies: Roasting coffee and cooking
Fuel: Apple cider vinegar water and pizza
Favorite thing about Pact-One: The team that supports me
Favorite Charities: WildAid Inc, Canines for Disabled Kids, St. Jude Children’s Research Hospital
Recharging zone: Spending time with people
Apps I can't live without: Android Messages
Tech tip: Don’t click on that link

Craig Murrell

Days at Pact-One:

Technical Services Engineer

Expertise: Fixing computers so I can locate where to eat
Hometown: : Southern California (All of it)
First job: Toys R Us during the holiday season
Education and training: Computer Science, Computer Networking and Telecommunications
Organizations: SDR World Relief Foundation
Number of computers at home: 2, 4 tablets, PS4, Atari, Raspberry Pi
Hobbies: Trying new recipes, Basketball, Flag Football, Ping Pong, Tennis
Fuel: Grill Chicken Pesto Panini w/ a Squirt
Favorite thing about Pact-One: Feel like you’re working with family. They really care unlike other companies I’ve work for
Recharging zone: House of Gains
Apps I can't live without: Disney+, YouTube, Amazon, Bleacher Report, HQ, KicksonFire, Twitch, Yelp
Tech tip: Do your research before buying, don’t just go off of brand name, unless it’s Bose.

Larry Ebstein

Days at Pact-One:

SR. Client Services Consultant

Expertise: Discussing complex security and technical problems in an easy to understand way
Hometown: : Portland, OR
First job: Freelance IT
Education and training: AS in Computer Science and AA Music Performance and Theory
Number of computers at home: 2 Currently
Hobbies: Golf, Home Cooking, Cat Wrangler
Fuel: Home Made Ka`lua Pork, Spam Musubi, Micro Brews, Tequila
Favorite thing about Pact-One: Teamwork - Ability to develop a solution as a group with the clients singular purpose as the goal
Recharging zone: On the golf course, Dinner with good friends
Apps I can't live without: Spotify, Joule, Waze, Triplog
Tech tip: The BHT (Bigger Hammer Theory) only works in a virtual sense. Don’t physically hit the side of your computer/keyboar/monitor/mouse/printer expecting to jar data loose to make it work again; you’ll only hurt your hand. We have the tools to hit it harder if necessary, in ways that will matter

Freddie Garcia

Days at Pact-One:

Technical Services Engineer LinkedIn

Expertise:

Networking Administration, maintenance and troubleshooting

Help Desk / Technical Services

  • Desktop and software support
  • Help desk support
  • PC / applications deployment
Hometown: Born and Raised South San Francisco
First job: US Army – Combat Engineer (12 Bravo)
Education and training:
  • US Army
  • Computer Training Academy (Silicone Valley)
  • Unitek College (Microsoft Certifications)
Number of computers at home: 5 Computers
Hobbies: Showing my 57 Chevy Belair at car shows with my wife
Fuel: Starbucks
Favorite thing about Pact-One: Pact-One values their employees and the camaraderie
Recharging zone: My Sunday Morning Men’s Bible Study
Apps I can't live without: Waze and ITunes
Tech tip: You’ve probably heard people say it a million times, and there’s a reason for it. You always think data loss won’t happen to you, but it happens to everyone one day, and having a good, up to date backup is the only way to avoid frustration down the road. Plus, setting it up is insanely easy and is something absolutely everyone can do, so you have no excuse: start backing up right now. You’ll be glad you did.

Ryan Lapid

Days at Pact-One:

Technical Services Engineer
LinkedIn

Expertise: Food enthusiast with a passion in IT work
Hometown: Fullerton, CA
First job: Macy’s
Education and training: University of California, Irvine
Number of computers at home: 4
Hobbies: Playing Golf, Tennis, Video Games
Fuel: Braised Short Ribs or Korean BBQ Short Ribs
Favorite thing about Pact-One: Working with awesome co-workers!
Recharging zone: Playing video games on Xbox One: Gears of War, Halo, Star Wars Battlefront
Apps I can't live without: Candy Crush and Clash of Clans
Tech tip: Did you reboot your computer?

Calvin Kincaid

Days at Pact-One:

Technical Services Engineer
LinkedIn

Expertise: Meticulous in diagnosing and repairing electronics.
Hometown: Las Vegas, NV
First job: Vans Clothing
Education and training: Over 10 years experience in IT. Apple hardware / software certified.
Number of computers at home: 4
Hobbies: Figuring out how things work. Playing guitar. Video games. Building Legos with my daughter. Hanging out with friends.
Fuel: Cracked Pepper sunflower seeds. Mountain Dew. Now and Laters.
Favorite thing about Pact-One: Working with a team of people who are engaged and motivated to deliver amazing service and support to our clients.
Recharging zone: Chilling at home.
Apps I can't live without: CW mobile. Google Maps. Imgur. NPR One.
Tech tip: Alt + F4 closes everything.

Javier Vazquez

Days at Pact-One:

Technical Services Engineer LinkedIn

Expertise: Computer hardware
Hometown: Brooklyn, NY
First job: Cashier
Education and training: Pact-One
Number of computers at home: 6
Hobbies: Photography, Model Crafting, collecting Star Wars memorabilia
Fuel: Iced Coffee
Favorite thing about Pact-One: The great team of co-workers
Recharging zone: Unwinding by playing video games or watching movies
Apps I can't live without: Google Maps, Yelp, Spotify
Tech tip: Read and save those manuals, they might be useful to have one day.

Shawn Giovanetti

Days at Pact-One:

Technical Services Engineer LinkedIn

Expertise: Finding the solutions out others seem to miss.
Hometown: Morgan Hill, CA
First job: Mervyn’s
Education and training: Gavilyn College, Television production and Networking design, Microsoft Courses.
Number of computers at home: 3
Hobbies: Restoring Classic Jaguars/ Steam locomotive engineer.
Fuel: Nothing Beats Moms Garlic Chicken.
Favorite thing about Pact-One: Making new friends at clients offices. I Have really enjoyed being “part of the family” at many client’s offices.
Recharging zone: Perfecting the running of a V12 engine, or out on the lake.
Apps I can't live without: google maps!! The greatest of them all!!
Tech tip: If you hit print once and it doesn’t come out, don’t keep pressing print, call me.

Taylor Balty

Days at Pact-One:

Technical Services Engineer

Expertise: Graphic Design
Hometown: Lake Forest, CA
First job: Production Engineer
Education and training: Bachelor of Arts Degree in Graphic Design at Cal State Long Beach
Number of computers at home: 2 Desktops, 2 Laptops, 2 iPads
Hobbies: Graphic Design, Hiking, Rock Climbing, Cycling, Gaming
Fuel: Frozen Yogurt
Favorite thing about Pact-One: Friendly and Caring Coworkers
Recharging zone: Video Games, Great Music, Anything with my Wife
Apps I can't live without: Plex, Pandora, Yelp
Tech tip: Regularly Audit Your Privacy Settings on Social Networks

Carlo Sanchez

Days at Pact-One:

Technical Services Engineer

Expertise: Computer Hardware, Software , and IT troubleshooting
Hometown: San Diego , CA
First job: Pizza Hut Driver
Education and training: Computer science degree from Grossmont college and years of personal experience messing with tech.
Number of computers at home: Just the 1
Hobbies: I love working on my cars and even better driving them. I go out at least once a week to different back roads here in San Diego. Favorite place to drive would be up and down Palomar mountain.
Fuel: IZZIE’s
Favorite thing about Pact-One: The company culture and its employees. We are all cool with each other and we strive to deliver the best service we can to the customers while having fun.
Recharging zone: My bed
Apps I can't live without:
  • Spotify: what’s life without music!
  • YouTube : Great place to learn and get entertainment
  • Reddit : The Internets front page
Tech tip: Just hit it a little on the side. Should do the trick.

Chris Smith

Days at Pact-One:

Technical Services Engineer

Expertise: -
Hometown: -
First job: -
Education and training: -
Number of computers at home: -
Hobbies: -
Fuel: -
Favorite thing about Pact-One: -
Recharging zone: -
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