- 702-492-6105
Las Vegas - 858-925-2045
San Diego - 714-598-0815
Los Angeles - 480-691-3380
Phoenix, AZ - 503-726-5919
Portland/Seattle - 925-301-9610
Northern California - 855-339-2964
Support
Meet the Team
Dan Edwards
CEO
Kimberly Hansen
Executive Vice President of Operations
Greg Richards
Technical Director
Rick Bucholz
Service Manager
Sean Berlanga
Technical Services Engineer
Matt Edwards
Technical Services Engineer
Reza Javadi
Technical Services Engineer
Rusty Smith
Technical Services Engineer
Ashley Lockerman
Client Service Representative
Ericka Castillo
Client Service Representative
Mike Jones
Technical Services Engineer
Larry Ebstein
Technical Services Engineer
Freddie Garcia
Technical Services Engineer
Ryan Lapid
Technical Services Engineer
Calvin Kincaid
Technical Services Engineer
Javier Vazquez
Technical Services Engineer
Shawn Giovanetti
Technical Services Engineer
Taylor Balty
Technical Services Engineer
Carlo Sanchez
Technical Services Engineer
Victor Hanson
Technical Services Engineer
Kyle Stinnett
Technical Services Engineer
Maria Bernardi
Client Service Representative
Graeme Beasley
Technical Services Engineer
Michael Daniels
Technical Services Engineer
Dan Edwards
Days at Pact-One:
CEO LinkedIn
| Expertise : | Removing obstacles that pose a threat to our vision |
| Hometown : | Sherman Oaks, CA |
| First Job : | Newspaper delivery |
| Education and Training : | Accounting and Business Management plus way too many Microsoft, Citrix, and Netware certifications |
| Organizations : | Board Member, Future Smiles 2018 – Present Board Member, Dental Integrators Association 2009 – 2019 |
| Number of Computers at Home : | 8 |
| Hobbies : | Travel, golf, and watching the Seahawks and Dodgers |
| Fuel : | Hank’s Fine Steaks |
| Favorite Thing About Pact-One Solutions : | It is all about the people. Our team makes this an amazing place |
| Favorite Charities : | Future Smiles and Team Smiles |
| Recharging Zone : | Anywhere tropical or mountainous with my family |
| Apps Can't Live Without : | MLB At Bat, Google Maps, and Amazon |
| Tech Tip : | If you need help with your technology, give Pact-One a call |
Kimberly Hansen
Days at Pact-One:
Executive Vice President of Operations LinkedIn
| Expertise: | Building a Strong Team. |
| Hometown: | Sandpoint, Idaho |
| First job: | Hostess at Copper Penny Restaurant |
| Education and training: | Point Loma College |
| Number of computers at home: | 6 |
| Hobbies: | Genealogy & Gardening |
| Fuel: | Spicy Sushi and Shrimp! |
| Favorite thing about Pact-One: | The ability to harness the strength of each team member, no cookie-cutters. |
| Recharging zone: | All 4 Seasons… Spring, Summer, Fall & Winter |
| Apps I can't live without: | Amazon, Pinterest, Ancestry” |
| Tech tip: | Use technology to bring out the best in you. |
Greg Richards
Days at Pact-One:
Technical Director
| Expertise: | Technical Operations |
| Hometown: | Maui, Hawaii |
| First job: | Wedding and Events Coordinator |
| Education and training: | College of Southern Nevada |
| Number of computers at home: | 3 in full service, have 2-3 in need of parts. |
| Hobbies: | Sports, Exercising, Gardening |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | Getting to work with the latest technology! |
| Recharging zone: | My couch |
| Apps I can't live without: | Amazon, Slickdeals |
| Tech tip: | Have you tried turning it off and back on again? |
Ryan Hallsted
Days at Pact-One:
Client Success Director
LinkedIn
| Expertise : | Over 28 years in the Dental Industry |
| Hometown : | Richland, WA |
| First Job : | Burger Flipper Extraordinaire: McDonalds |
| Education and Training : | USAF Dental Assistant, Columbia Basin College, City Colleges of Chicago, Certified EMT, Zoology |
| Number of computers at home : | Enough to run a small space station - 7 |
| Hobbies : | American Homebrewer, Being the embarrassing Dad, and working my moves like Jagger. |
| Fuel : | A.M.: Coffee and more Coffee. P.M.: Beer, DIY/Home Improvement Channel, and Pew Pew |
| Favorite Thing About Pact-One Solutions : | This is my baby and I treat it as such. Love the people and the intelligence to keep me on my toes. Always learning and never a dull moment. Work hard, play hard. |
| Recharging Zone : | Sectional with my Wife, dogs, and kids. One big mass of Hallsted goodness |
| Apps Can't Live Without : | Listening to books is a blessing |
| Tech Tip : | If there is no power to your building, nothing will power on…no matter how hard you try…seriously. You’re using a flashlight for a reason under that desk. |
James Levis
Days at Pact-One:
Client Success Manager
| Expertise: | Not talking Bits and Bytes to clients and prospects. Speak their language |
| Hometown: | Manchester, England |
| First job: | Paper route |
| Education and training: | Computer Science, Netware, Microsoft |
| Number of computers at home: | 4 |
| Hobbies: | Hiking, exercise in general |
| Fuel: | My wife’s penne pasta and a good glass of vino |
| Favorite thing about Pact-One: | Helping clients realize their goals |
| Favorite Charities: | Anything earthy and sustainable |
| Recharging zone: | Hiking anywhere in nature with friends and family |
| Apps I can't live without: | Google, iMessage |
| Tech tip: | Ask someone smarter than me |
Adam Kunkel
Days at Pact-One:
Client Success Manager
| Hometown: | Las Vegas NV |
| First job: | Tennis camp instructor |
| Education and training: | BA History UNLV- Go Rebs! |
| Number of computers at home: | 1 gaming desktop and 2 laptops |
| Hobbies: | Golf, Softball, Gaming (PC or PS4), Diehard Angels and Broncos fan |
| Fuel: | Coffee, Hoagies, and Positivity (Positivity spreads Positivity) |
| Favorite thing about Pact-One: | Clients are the most valuable resource |
| Recharging zone: | Home with my wife and daughter, well that and a golf course |
| Apps I can't live without: | YouTube, Amazon, and Instagram |
| Tech tip: | If you are having issues, it’s most likely time to upgrade |
Craig Murrell
Days at Pact-One:
Client Success Manager
| Expertise: | Fixing computers so I can locate where to eat |
| Hometown: | : Southern California (All of it) |
| First job: | Toys R Us during the holiday season |
| Education and training: | Computer Science, Computer Networking and Telecommunications |
| Organizations: | SDR World Relief Foundation |
| Number of computers at home: | 2, 4 tablets, PS4, Atari, Raspberry Pi |
| Hobbies: | Trying new recipes, Basketball, Flag Football, Ping Pong, Tennis |
| Fuel: | Grill Chicken Pesto Panini w/ a Squirt |
| Favorite thing about Pact-One: | Feel like you’re working with family. They really care unlike other companies I’ve work for |
| Recharging zone: | House of Gains |
| Apps I can't live without: | Disney+, YouTube, Amazon, Bleacher Report, HQ, KicksonFire, Twitch, Yelp |
| Tech tip: | Do your research before buying, don’t just go off of brand name, unless it’s Bose. |
Latasha Darden
Days at Pact-One:
Marketing Madness Manager
| Expertise : | Master of Many Hats |
| Hometown : | Goldsboro, NC |
| First Job : | YMCA Kids Camp Leader |
| Number of Computers: | 2 Laptops, 1 Mac and 1 PC |
| Hobbies : | Video Games, Dancing, Basketball, Hiking, Family Time and Gym |
| Fuel : | Gotta have my water and I love grapefruit juice! |
| Favorite Thing About Pact-One Solutions : | Instant family feeling and every person you meet is a great source of knowledge. |
| Recharging Zone : | Hiking listening to my favorite music or snuggling up with my son. |
| Apps Can't Live Without : | Pinterest, Duolingo, Words With Friends and Fallout Shelter |
| Tech Tip : | Extend your phone battery life. Keep it above 20% and below 80%. Lithium batteries don't like to be full and warm...just saying. |
Danielle Edwards
Days at Pact-One:
Staff Accountant
| Expertise : | Balancing |
| Hometown : | Henderson, NV |
| First Job : | Administrative Assistant at Pact-One Solutions |
| Number of Computers: | 3 |
| Hobbies : | Yoga, Traveling, and Hiking |
| Fuel : | Iced Lattes |
| Favorite Thing About Pact-One Solutions : | The amazing people I get to work with |
| Recharging Zone : | Somewhere on the beach |
| Apps Can't Live Without : | Snapchat and Spotify |
| Tech Tip : | Have you tried putting it in rice..? |
Sean Berlanga
Days at Pact-One:
Technical Services Engineer
| Expertise: | Unofficial Outlook expert |
| Hometown: | El Cajon, CA |
| First job: | Christmas tree lot attendant at Sears garden center |
| Education and training: | El Dorado College, Cuyamaca College, Life |
| Number of computers at home: | 6 |
| Hobbies: | Going to the movies or watching at home. Reptile enthusiast. Star Wars geek |
| Fuel: | I am a Tacoholic |
| Favorite thing about Pact-One: | The people I work with |
| Recharging zone: | Spending time with my kids or relaxing at home with a good movie. |
| Apps I can't live without: | Inkpad, because I can’t seem to remember stuff |
| Tech tip: | Read what you are installing. Don’t just click through your install. Especially if it is a new application that you know nothing about. It will save you from having to try to uninstall a weather toolbar or changing your default browser back. |
Matt Edwards
Days at Pact-One:
Technical Services Engineer
| Expertise: | Coding, databases, backup software and operating systems |
| Hometown: | Seattle, WA |
| First job: | Newspaper delivery |
| Education and training: | Some college and technical certifications |
| Number of computers at home: | 4 |
| Hobbies: | Gaming, song writing and studio recording |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | The people I get to work with |
| Recharging zone: | Couch and bed |
| Apps I can’t live without: | Chrome, ebay and cubase |
| Tech tip: | Save soon and often |
Reza Javadi
Days at Pact-One:
Technical Services Engineer
| Expertise: | Love to troubleshoot & figure things out. Works hands on as I used to be a mechanic. |
| Hometown: | West Covina, CA |
| First job: | Mechanic on Japanese cars |
| Education and training: | College and self-taught |
| Number of computers at home: | 4 |
| Hobbies: | Running, Swimming, Riding a bike, Mess with Tech stuff, Fix things and Go out with the family |
| Fuel: | Love Mexican Food, Carrot Juice and Teas of different flavors |
| Favorite thing about Pact-One: | We have vast amount of talent on our team, we all work together and help each other out to speed up the process of helping our clients. |
| Recharging zone: | Spending time with the family and my two kids. |
| Apps I can’t live without: | BBC News, CNN News and CNet. |
| Tech tip: | Make sure you have a backup of your data because one day you will need it and it will come in handy. |
Rusty Smith
Days at Pact-One:
Technical Services Engineer
| Expertise: | Troubleshooting difficult computer problems, they are a challenging puzzle to me |
| Hometown: | San Diego, CA |
| First job: | Selling Mistletoe as a kid during Christmas |
| Number of computers at home: | 5 |
| Hobbies: | Computer Programming, Software Development, Web Development and Gaming |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | Great Atmosphere and a company that truly cares about us as employees. |
| Recharging zone: | Home on my computer playing video games. |
| Apps I can't live without: | Spotify and Excel |
| Tech tip: | Rebooting the device really does fix a lot of problems. |
Ashley Lockerman
Days at Pact-One:
Client Service Representative
| Expertise: | Providing friendly customer service. |
| Hometown: | Wilmington, NC |
| First job: | Hotel Front Desk Receptionist |
| Education and training: | BS in Geography at Appalachian State University, GIS Certification |
| Number of computers at home: | Too many. Two gaming rigs, two laptops, one media center PC, one home server, and one Mac. |
| Hobbies: | Video games, reading, hiking, reptile husbandry (I keep snakes and geckos), and anything and everything Star Wars. |
| Fuel: | Obscene amounts of coffee and sweet tea. |
| Favorite thing about Pact-One: | My coworkers and the relationships I’ve formed with clients. |
| Recharging zone: | Getting outdoors and going for a hike or visiting the beach. |
| Apps I can’t live without: | Star Wars app, Google Maps, MyRadar |
| Tech tip: | Press Ctrl + Z to undo an action if you accidentally delete something or make a mistake. It works in most programs |
Ericka Castillo
Days at Pact-One:
Client Service Representative
| Expertise: | Customer Service Extraordinaire |
| Hometown: | Phoenix, AZ |
| First job: | Target cashier |
| Education and training: | Many years of various customer service roles |
| Number of computers at home: | 2 |
| Hobbies: | Exploring San Diego, Refurbishing old furniture, Going to concerts, Watching old movies |
| Fuel: | Iced coffee and Ramen! |
| Favorite thing about Pact-One: | The awesome team I work with |
| Recharging zone: | Sunset Cliffs / Balboa park |
| Apps I can’t live without: | |
| Tech tip: | Change your passwords often! We are working on the missing ones you sent me. |
Mike Jones
Days at Pact-One:
Technical Services Engineer
| Expertise: | Making sure bits and bytes get to where they need to go |
| Hometown: | : Altoona, PA |
| First job: | paperboy |
| Education and training: | Hands on and technical certs |
| Number of computers at home: | 3 |
| Hobbies: | Roasting coffee and cooking |
| Fuel: | Apple cider vinegar water and pizza |
| Favorite thing about Pact-One: | The team that supports me |
| Favorite Charities: | WildAid Inc, Canines for Disabled Kids, St. Jude Children’s Research Hospital |
| Recharging zone: | Spending time with people |
| Apps I can't live without: | Android Messages |
| Tech tip: | Don’t click on that link |
Larry Ebstein
Days at Pact-One:
Technical Services Engineer
| Expertise: | Discussing complex security and technical problems in an easy to understand way |
| Hometown: | : Portland, OR |
| First job: | Freelance IT |
| Education and training: | AS in Computer Science and AA Music Performance and Theory |
| Number of computers at home: | 2 Currently |
| Hobbies: | Golf, Home Cooking, Cat Wrangler |
| Fuel: | Home Made Ka`lua Pork, Spam Musubi, Micro Brews, Tequila |
| Favorite thing about Pact-One: | Teamwork - Ability to develop a solution as a group with the clients singular purpose as the goal |
| Recharging zone: | On the golf course, Dinner with good friends |
| Apps I can't live without: | Spotify, Joule, Waze, Triplog |
| Tech tip: | The BHT (Bigger Hammer Theory) only works in a virtual sense. Don’t physically hit the side of your computer/keyboar/monitor/mouse/printer expecting to jar data loose to make it work again; you’ll only hurt your hand. We have the tools to hit it harder if necessary, in ways that will matter |
Freddie Garcia
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: |
Networking Administration, maintenance and troubleshooting Help Desk / Technical Services
|
| Hometown: | Born and Raised South San Francisco |
| First job: | US Army – Combat Engineer (12 Bravo) |
| Education and training: |
|
| Number of computers at home: | 5 Computers |
| Hobbies: | Showing my 57 Chevy Belair at car shows with my wife |
| Fuel: | Starbucks |
| Favorite thing about Pact-One: | Pact-One values their employees and the camaraderie |
| Recharging zone: | My Sunday Morning Men’s Bible Study |
| Apps I can't live without: | Waze and ITunes |
| Tech tip: | You’ve probably heard people say it a million times, and there’s a reason for it. You always think data loss won’t happen to you, but it happens to everyone one day, and having a good, up to date backup is the only way to avoid frustration down the road. Plus, setting it up is insanely easy and is something absolutely everyone can do, so you have no excuse: start backing up right now. You’ll be glad you did. |
Ryan Lapid
Days at Pact-One:
Technical Services Engineer
LinkedIn
| Expertise: | Food enthusiast with a passion in IT work |
| Hometown: | Fullerton, CA |
| First job: | Macy’s |
| Education and training: | University of California, Irvine |
| Number of computers at home: | 4 |
| Hobbies: | Playing Golf, Tennis, Video Games |
| Fuel: | Braised Short Ribs or Korean BBQ Short Ribs |
| Favorite thing about Pact-One: | Working with awesome co-workers! |
| Recharging zone: | Playing video games on Xbox One: Gears of War, Halo, Star Wars Battlefront |
| Apps I can't live without: | Candy Crush and Clash of Clans |
| Tech tip: | Did you reboot your computer? |
Calvin Kincaid
Days at Pact-One:
Technical Services Engineer
LinkedIn
| Expertise: | Meticulous in diagnosing and repairing electronics. |
| Hometown: | Las Vegas, NV |
| First job: | Vans Clothing |
| Education and training: | Over 10 years experience in IT. Apple hardware / software certified. |
| Number of computers at home: | 4 |
| Hobbies: | Figuring out how things work. Playing guitar. Video games. Building Legos with my daughter. Hanging out with friends. |
| Fuel: | Cracked Pepper sunflower seeds. Mountain Dew. Now and Laters. |
| Favorite thing about Pact-One: | Working with a team of people who are engaged and motivated to deliver amazing service and support to our clients. |
| Recharging zone: | Chilling at home. |
| Apps I can't live without: | CW mobile. Google Maps. Imgur. NPR One. |
| Tech tip: | Alt + F4 closes everything. |
Javier Vazquez
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: | Computer hardware |
| Hometown: | Brooklyn, NY |
| First job: | Cashier |
| Education and training: | Pact-One |
| Number of computers at home: | 6 |
| Hobbies: | Photography, Model Crafting, collecting Star Wars memorabilia |
| Fuel: | Iced Coffee |
| Favorite thing about Pact-One: | The great team of co-workers |
| Recharging zone: | Unwinding by playing video games or watching movies |
| Apps I can't live without: | Google Maps, Yelp, Spotify |
| Tech tip: | Read and save those manuals, they might be useful to have one day. |
Shawn Giovanetti
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: | Finding the solutions out others seem to miss. |
| Hometown: | Morgan Hill, CA |
| First job: | Mervyn’s |
| Education and training: | Gavilyn College, Television production and Networking design, Microsoft Courses. |
| Number of computers at home: | 3 |
| Hobbies: | Restoring Classic Jaguars/ Steam locomotive engineer. |
| Fuel: | Nothing Beats Moms Garlic Chicken. |
| Favorite thing about Pact-One: | Making new friends at clients offices. I Have really enjoyed being “part of the family” at many client’s offices. |
| Recharging zone: | Perfecting the running of a V12 engine, or out on the lake. |
| Apps I can't live without: | google maps!! The greatest of them all!! |
| Tech tip: | If you hit print once and it doesn’t come out, don’t keep pressing print, call me. |
Taylor Balty
Days at Pact-One:
Technical Services Engineer
| Expertise: | Graphic Design |
| Hometown: | Lake Forest, CA |
| First job: | Production Engineer |
| Education and training: | Bachelor of Arts Degree in Graphic Design at Cal State Long Beach |
| Number of computers at home: | 2 Desktops, 2 Laptops, 2 iPads |
| Hobbies: | Graphic Design, Hiking, Rock Climbing, Cycling, Gaming |
| Fuel: | Frozen Yogurt |
| Favorite thing about Pact-One: | Friendly and Caring Coworkers |
| Recharging zone: | Video Games, Great Music, Anything with my Wife |
| Apps I can't live without: | Plex, Pandora, Yelp |
| Tech tip: | Regularly Audit Your Privacy Settings on Social Networks |
Carlo Sanchez
Days at Pact-One:
Technical Services Engineer
| Expertise: | Computer Hardware, Software , and IT troubleshooting |
| Hometown: | San Diego , CA |
| First job: | Pizza Hut Driver |
| Education and training: | Computer science degree from Grossmont college and years of personal experience messing with tech. |
| Number of computers at home: | Just the 1 |
| Hobbies: | I love working on my cars and even better driving them. I go out at least once a week to different back roads here in San Diego. Favorite place to drive would be up and down Palomar mountain. |
| Fuel: | IZZIE’s |
| Favorite thing about Pact-One: | The company culture and its employees. We are all cool with each other and we strive to deliver the best service we can to the customers while having fun. |
| Recharging zone: | My bed |
| Apps I can't live without: |
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| Tech tip: | Just hit it a little on the side. Should do the trick. |
Victor Hanson
Days at Pact-One:
Technical Services Engineer
| Expertise: | Information Security |
| Hometown: | Lake Elsinore, CA |
| First job: | Fry’s Electronics |
| Number of Computers: | 4 desktops, 3 laptops, 2 Servers |
| Hobbies: | Infosec research, Dungeons & Dragons 5e, painting miniatures, Warhammer (AoS + 40K) |
| Fuel: | Strawberry jam & PB sandwiches, always best when layered: PB, strawberry jam, PB. Certainly not the other way around (who likes soggy bread). |
| Favorite thing about Pact-One: | Tons of communication |
| Recharging zone: | Hobby room for building & painting miniatures. Also, I host weekly D&D here, very important. |
| Apps I can't live without: |
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| Tech tip: | Be careful on the internet! It’s not actually a Nigerian prince, you weren’t selected to win a huge prize you never entered to win, the Social Security office will not call you to ask for your information or credit card , and don’t use the same password for everything, especially not password123. |
Kyle Stinnett
Days at Pact-One:
Technical Services Engineer
| Hometown: | Vacaville, CA – I didn’t make it very far, still here |
| First job: | Eddie Bauer |
| Education and training: | Loved technology from about Jr. High onward, My official training came from my time in the US Air Force as a Cyber Transport Technician. |
| Number of computers at home: | Currently 3 |
| Hobbies: | FISHING! There’s nothing better than being on the water |
| Fuel: | Rockstar sugar-free white cans – Costco by the flat |
| Favorite thing about Pact-One: | Team atmosphere |
| Recharging zone: | Dog park – when I need to get out and it’s not fishing it's me and my 2 pups running around. |
| Apps I can't live without: | Reddit – What isn’t on there?! |
| Tech tip: | If it’s acting weird and been on for 2 months, please power cycle it. |
Graeme Beasley
Days at Pact-One:
Technical Services Engineer
| Hometown: | : Cheyenne, Wyoming |
| First job: | USA Fireworks |
| Education and training: | Bachelor's Degree from University of Wyoming |
| Number of computers at home: | 1 iMac, 2 MacBook Pros, 1 Windows laptop |
| Hobbies: | Skateboarding, gaming (PC & Console), and working on vehicles |
| Fuel: | Coffee and an occasional NOS energy drink |
| Favorite thing about Pact-One: | Teamwork and community |
| Recharging zone: | Game room |
| Apps I can't live without: | Reddit & YouTube |
| Tech tip: | Google is your best friend |
Michael Daniels
Days at Pact-One: In Quarantine days or real-world days?
Technical Services Engineer
| Hometown: | Cleveland Ohio |
| First job: | Parts tolerance for Voss Aerospace |
| Education and training: | Commercial Arts and IT Training from several sources |
| Number of computers at home: | Way too many I think they are self-replicating! |
| Hobbies: | Music and conquering Self-replicating computers |
| Fuel: | Food for thoughts |
| Favorite thing about Pact-One: | Great people, great focus on quality in action and not just verbiage! |
| Recharging zone: | Open Airparks and siting quietly lakeside |
| Apps I can't live without: | Shazam, YouTube |
| Tech tip: | Use surge protectors for all your prized electronics. NEVER daisy chain power cables the fire you prevent maybe your own! |