- 702-492-6105
Las Vegas - 858-925-2045
San Diego - 714-598-0815
Los Angeles - 925-301-9610
S.F. Bay Area - 855-339-2964
Support
Toll Free: 866-722-8663
Support: 855-339-2964
Meet the Team
Mike Mascaro
San Francisco Bay and Sacramento Account Manager
Sean Hans
San Diego Manager
Ryan Hallsted
Corporate Account Manager
David Wheeler
Los Angeles/Orange County Account Manager
Lisa Edwards
Office Manager / Accounting
Ursula Rethman
Purchasing Manager
Danielle Edwards
Administrative Assistant
Sean Berlanga
Technical Services Engineer
Matt Edwards
Technical Services Engineer
Mike Ohls
Technical Services Engineer
Reza Javadi
Technical Services Engineer
Rusty Smith
Technical Services Engineer
Ashley Lockerman
Client Service Representative
Kellie Christensen
Bookkeeper
Ericka Castillo
Client Service Representative
Freddie Garcia
Technical Services Engineer
Ryan Lapid
Technical Services Engineer
Calvin Kincaid
Technical Services Engineer
Javier Vazquez
Technical Services Engineer
Shawn Giovanetti
Technical Services Engineer
Taylor Balty
Technical Services Engineer
Carlo Sanchez
Technical Services Engineer
James Gnat
Technical Services Engineer
Chris Smith
Technical Services Engineer
Dan Edwards
Days at Pact-One:
CEO LinkedIn
| Expertise : | Removing obstacles that pose a threat to our vision |
| Hometown : | Sherman Oaks, CA |
| First Job : | Newspaper delivery |
| Education and Training : | Accounting and Business Management plus way too many Microsoft, Citrix, and Netware certifications |
| Organizations : | Board Member, Future Smiles 2018 – Present Board Member, Dental Integrators Association 2009 – 2019 |
| Number of Computers at Home : | 8 |
| Hobbies : | Travel, golf, and watching the Seahawks and Dodgers |
| Fuel : | Hank’s Fine Steaks |
| Favorite Thing About Pact-One Solutions : | It is all about the people. Our team makes this an amazing place |
| Favorite Charities : | Future Smiles and Team Smiles |
| Recharging Zone : | Anywhere tropical or mountainous with my family |
| Apps Can't Live Without : | MLB At Bat, Google Maps, and Amazon |
| Tech Tip : | If you need help with your technology, give Pact-One a call |
Kimberly Hansen
Days at Pact-One:
Director of Operations LinkedIn
| Expertise: | Building a Strong Team. |
| Hometown: | Sandpoint, Idaho |
| First job: | Hostess at Copper Penny Restaurant |
| Education and training: | Point Loma College |
| Number of computers at home: | 6 |
| Hobbies: | Genealogy & Gardening |
| Fuel: | Spicy Sushi and Shrimp! |
| Favorite thing about Pact-One: | The ability to harness the strength of each team member, no cookie-cutters. |
| Recharging zone: | All 4 Seasons… Spring, Summer, Fall & Winter |
| Apps I can't live without: | Amazon, Pinterest, Ancestry” |
| Tech tip: | Use technology to bring out the best in you. |
Greg Richards
Days at Pact-One:
Technical Director
| Expertise: | Technical Operations |
| Hometown: | Maui, Hawaii |
| First job: | Wedding and Events Coordinator |
| Education and training: | College of Southern Nevada |
| Number of computers at home: | 3 in full service, have 2-3 in need of parts. |
| Hobbies: | Sports, Exercising, Gardening |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | Getting to work with the latest technology! |
| Recharging zone: | My couch |
| Apps I can't live without: | Amazon, Slickdeals |
| Tech tip: | Have you tried turning it off and back on again? |
Mike Mascaro
Days at Pact-One:
San Francisco Bay and Sacramento Account Manager
LinkedIn
| Expertise : | Medical technology and digital imaging |
| Hometown : | Pleasant Hill, CA |
| First Job : | Pet Store was 11, worked for credit to buy fish |
| Education and Training : | AAS in Electrical Engineering, History, geology |
| Organizations : | Steering Committee for the CDA Foundation 2015 – Present |
| Number of Computers at Home : | 3 computers: 2 desktops 1 laptop 6 tablets 4 iPads 2 galaxy tablets |
| Hobbies : | Bicycle racing, gardening, beekeeping and gold prospecting. |
| Fuel : | BBQ Tri-Tip |
| Favorite Thing About Pact-One Solutions : | Travel |
| Recharging Zone : | Hiking in the Redwoods |
| Apps Can't Live Without : | Google Earth, Flipboard, Zillow |
| Favorite Charities : | CDA Foundation / CDA Cares |
| Tech Tip : | Don’t forget that technology doubles every 18 months! |
Sean Hans
Days at Pact-One:
Vice President and San Diego Account Manager
LinkedIn
| Expertise : | Network sales and design. HIPAA security, VoIP Phone solutions |
| Hometown : | Tucson, AZ |
| First Job : | Installing computer cables and washing dishes part time. |
| Education and Training : | Mira Costa College -San Diego, CDT Computer Technology - Los Angeles |
| Number of computers at home : | 2 |
| Hobbies : | Coaching youth sports, golf, gardening, Travel |
| Fuel : | Gummy Bears, Micro Beers, My girlfriends cooking |
| Favorite Thing About Pact-One Solutions : | All the great people I get to work with and that our clients continually express how they appreciate the level of expertise and service that our team provides from service to sales. |
| Recharging Zone : | The Thai restaurant garden I help take care of. Yoga class. Any sporting event. Best of all - Spending time with my girlfriend |
| Apps Can't Live Without : | Google Maps, Words with Friends, Spotify |
| Tech Tip : | If you want to make your technology less intrusive, call Pact-One |
Ryan Hallsted
Days at Pact-One:
Corporate Account Manager
LinkedIn
| Expertise : | Over 28 years in the Dental Industry |
| Hometown : | Richland, WA |
| First Job : | Burger Flipper Extraordinaire: McDonalds |
| Education and Training : | USAF Dental Assistant, Columbia Basin College, City Colleges of Chicago, Certified EMT, Zoology |
| Number of computers at home : | Enough to run a small space station - 7 |
| Hobbies : | American Homebrewer, Being the embarrassing Dad, and working my moves like Jagger. |
| Fuel : | A.M.: Coffee and more Coffee. P.M.: Beer, DIY/Home Improvement Channel, and Pew Pew |
| Favorite Thing About Pact-One Solutions : | This is my baby and I treat it as such. Love the people and the intelligence to keep me on my toes. Always learning and never a dull moment. Work hard, play hard. |
| Recharging Zone : | Sectional with my Wife, dogs, and kids. One big mass of Hallsted goodness |
| Apps Can't Live Without : | Listening to books is a blessing |
| Tech Tip : | If there is no power to your building, nothing will power on…no matter how hard you try…seriously. You’re using a flashlight for a reason under that desk. |
David Wheeler
Days at Pact-One:
Los Angeles/Orange County Account Manager
LinkedIn
| Expertise : | Listening to my customers. |
| Hometown : | Arcadia, Ca. |
| First Job : | Lead singer of a Led Zeppelin tribute band. (Or the more conservative, dishwasher at a convalescent hospital) |
| Education and Training : | Cerritos College |
| Number of computers at home : | 4 |
| Hobbies : | Golf, Karaoke |
| Fuel : | Homemade Lasagna |
| Favorite Thing About Pact-One Solutions : | The pride everyone takes in their work. |
| Recharging Zone : | Yosemite |
| Apps Can't Live Without : | Hulu |
| Tech Tip : | Work smarter, not harder |
Lisa Edwards
Days at Pact-One:
Office Manager / Accounting
| Expertise : | Getting the CEO to take out the trash |
| Hometown : | La Canada, CA |
| First Job : | Doctor’s Office in Verdugo Hills |
| Education and Training : | it is never-ending |
| Organizations : | Steering Committee for the CDA Foundation 2015 – Present |
| Number of Computers at Home : | 8 |
| Hobbies : | shopping, decorating, gardening, cooking/baking and watching my daughter dance. |
| Fuel : | COFFEE |
| Favorite Thing About Pact-One Solutions : | We have an awesome P1 family, we all work very well together! |
| Recharging Zone : | The beach with my family |
| Apps Can't Live Without : | Facebook, Instagram, Twitter, Google maps and Shazam |
| Tech Tip : | When you’ve tried the rest, call the best -- Pact–ONE! |
Ursula Rethman
Days at Pact-One:
Purchasing Manager
| Expertise : | Still figuring that out : ) |
| Hometown : | Pleasant Hill, CA |
| First Job : | Saginaw, MI |
| Education and Training : | Lifeguard |
| Organizations : | B.S. Recreation and Leisure Services |
| Number of Computers at Home : | 1 |
| Hobbies : | Animal Rescue |
| Fuel : | Milk Chocolate Caramel Patties |
| Favorite Thing About Pact-One Solutions : | The Team |
| Recharging Zone : | The couch |
| Tech Tip : | F7 |
Danielle Edwards
Days at Pact-One:
Administrative Assistant
| Expertise : | Annoying the CEO and Office Manager |
| Hometown : | Henderson, NV |
| First Job : | Administrative Assistant at Pact-One Solutions, Inc |
| Education and Training : | Current Accounting Student at Gonzaga University |
| Number of Computers at Home : | 2 |
| Hobbies : | Finding new coffee shops, Hiking, and Watching Netflix |
| Fuel : | Coffee |
| Favorite Thing About Pact-One Solutions : | It’s like my extended family |
| Recharging Zone : | Yoga class |
| Apps Can't Live Without : | Snapchat, Instagram, and Spotify |
| Tech Tip : | Have you tried putting it in rice? |
Sean Berlanga
Days at Pact-One:
Technical Services Engineer
| Expertise: | Unofficial Outlook expert |
| Hometown: | El Cajon, CA |
| First job: | Christmas tree lot attendant at Sears garden center |
| Education and training: | El Dorado College, Cuyamaca College, Life |
| Number of computers at home: | 6 |
| Hobbies: | Going to the movies or watching at home. Reptile enthusiast. Star Wars geek |
| Fuel: | I am a Tacoholic |
| Favorite thing about Pact-One: | The people I work with |
| Recharging zone: | Spending time with my kids or relaxing at home with a good movie. |
| Apps I can't live without: | Inkpad, because I can’t seem to remember stuff |
| Tech tip: | Read what you are installing. Don’t just click through your install. Especially if it is a new application that you know nothing about. It will save you from having to try to uninstall a weather toolbar or changing your default browser back. |
Matt Edwards
Days at Pact-One:
Technical Services Engineer
| Expertise: | Coding, databases, backup software and operating systems |
| Hometown: | Seattle, WA |
| First job: | Newspaper delivery |
| Education and training: | Some college and technical certifications |
| Number of computers at home: | 4 |
| Hobbies: | Gaming, song writing and studio recording |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | The people I get to work with |
| Recharging zone: | Couch and bed |
| Apps I can’t live without: | Chrome, ebay and cubase |
| Tech tip: | Save soon and often |
Mike Ohls
Days at Pact-One:
Technical Services Engineer
| Expertise: | Windows and Linux Networking |
| Hometown: | San Diego |
| First job: | Round Table Pizza |
| Education and training: | Every tech class high school offered, Coleman University, MSDN courses |
| Number of computers at home: | 4 |
| Hobbies: | Video and Tabletop Gaming |
| Fuel: | Slaters 50/50 |
| Favorite thing about Pact-One: | Great culture and good people to work with |
| Recharging zone: | Imperial Beach or curled up watching movies. |
| Apps I can’t live without: | Waze, Google Drive, Spotify |
| Tech tip: | Wind the spring from a pen around your power/usb cords, it will prevent them from bending and breaking. |
Reza Javadi
Days at Pact-One:
Technical Services Engineer
| Expertise: | Love to troubleshoot & figure things out. Works hands on as I used to be a mechanic. |
| Hometown: | West Covina, CA |
| First job: | Mechanic on Japanese cars |
| Education and training: | College and self-taught |
| Number of computers at home: | 4 |
| Hobbies: | Running, Swimming, Riding a bike, Mess with Tech stuff, Fix things and Go out with the family |
| Fuel: | Love Mexican Food, Carrot Juice and Teas of different flavors |
| Favorite thing about Pact-One: | We have vast amount of talent on our team, we all work together and help each other out to speed up the process of helping our clients. |
| Recharging zone: | Spending time with the family and my two kids. |
| Apps I can’t live without: | BBC News, CNN News and CNet. |
| Tech tip: | Make sure you have a backup of your data because one day you will need it and it will come in handy. |
Rusty Smith
Days at Pact-One:
Technical Services Engineer
| Expertise: | Troubleshooting difficult computer problems, they are a challenging puzzle to me |
| Hometown: | San Diego, CA |
| First job: | Selling Mistletoe as a kid during Christmas |
| Number of computers at home: | 5 |
| Hobbies: | Computer Programming, Software Development, Web Development and Gaming |
| Fuel: | Coffee |
| Favorite thing about Pact-One: | Great Atmosphere and a company that truly cares about us as employees. |
| Recharging zone: | Home on my computer playing video games. |
| Apps I can't live without: | Spotify and Excel |
| Tech tip: | Rebooting the device really does fix a lot of problems. |
Ashley Lockerman
Days at Pact-One:
Client Service Representative
| Expertise: | Providing friendly customer service. |
| Hometown: | Wilmington, NC |
| First job: | Hotel Front Desk Receptionist |
| Education and training: | BS in Geography at Appalachian State University, GIS Certification |
| Number of computers at home: | Too many. Two gaming rigs, two laptops, one media center PC, one home server, and one Mac. |
| Hobbies: | Video games, reading, hiking, reptile husbandry (I keep snakes and geckos), and anything and everything Star Wars. |
| Fuel: | Obscene amounts of coffee and sweet tea. |
| Favorite thing about Pact-One: | My coworkers and the relationships I’ve formed with clients. |
| Recharging zone: | Getting outdoors and going for a hike or visiting the beach. |
| Apps I can’t live without: | Star Wars app, Google Maps, MyRadar |
| Tech tip: | Press Ctrl + Z to undo an action if you accidentally delete something or make a mistake. It works in most programs |
Ericka Castillo
Days at Pact-One:
Client Service Representative
| Expertise: | Customer Service Extraordinaire |
| Hometown: | Phoenix, AZ |
| First job: | Target cashier |
| Education and training: | Many years of various customer service roles |
| Number of computers at home: | 2 |
| Hobbies: | Exploring San Diego, Refurbishing old furniture, Going to concerts, Watching old movies |
| Fuel: | Iced coffee and Ramen! |
| Favorite thing about Pact-One: | The awesome team I work with |
| Recharging zone: | Sunset Cliffs / Balboa park |
| Apps I can’t live without: | |
| Tech tip: | Change your passwords often! We are working on the missing ones you sent me. |
Freddie Garcia
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: |
Networking Administration, maintenance and troubleshooting Help Desk / Technical Services
|
| Hometown: | Born and Raised South San Francisco |
| First job: | US Army – Combat Engineer (12 Bravo) |
| Education and training: |
|
| Number of computers at home: | 5 Computers |
| Hobbies: | Showing my 57 Chevy Belair at car shows with my wife |
| Fuel: | Starbucks |
| Favorite thing about Pact-One: | Pact-One values their employees and the camaraderie |
| Recharging zone: | My Sunday Morning Men’s Bible Study |
| Apps I can't live without: | Waze and ITunes |
| Tech tip: | You’ve probably heard people say it a million times, and there’s a reason for it. You always think data loss won’t happen to you, but it happens to everyone one day, and having a good, up to date backup is the only way to avoid frustration down the road. Plus, setting it up is insanely easy and is something absolutely everyone can do, so you have no excuse: start backing up right now. You’ll be glad you did. |
Ryan Lapid
Days at Pact-One:
Technical Services Engineer
LinkedIn
| Expertise: | Food enthusiast with a passion in IT work |
| Hometown: | Fullerton, CA |
| First job: | Macy’s |
| Education and training: | University of California, Irvine |
| Number of computers at home: | 4 |
| Hobbies: | Playing Golf, Tennis, Video Games |
| Fuel: | Braised Short Ribs or Korean BBQ Short Ribs |
| Favorite thing about Pact-One: | Working with awesome co-workers! |
| Recharging zone: | Playing video games on Xbox One: Gears of War, Halo, Star Wars Battlefront |
| Apps I can't live without: | Candy Crush and Clash of Clans |
| Tech tip: | Did you reboot your computer? |
Calvin Kincaid
Days at Pact-One:
Technical Services Engineer
LinkedIn
| Expertise: | Meticulous in diagnosing and repairing electronics. |
| Hometown: | Las Vegas, NV |
| First job: | Vans Clothing |
| Education and training: | Over 10 years experience in IT. Apple hardware / software certified. |
| Number of computers at home: | 4 |
| Hobbies: | Figuring out how things work. Playing guitar. Video games. Building Legos with my daughter. Hanging out with friends. |
| Fuel: | Cracked Pepper sunflower seeds. Mountain Dew. Now and Laters. |
| Favorite thing about Pact-One: | Working with a team of people who are engaged and motivated to deliver amazing service and support to our clients. |
| Recharging zone: | Chilling at home. |
| Apps I can't live without: | CW mobile. Google Maps. Imgur. NPR One. |
| Tech tip: | Alt + F4 closes everything. |
Javier Vazquez
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: | Computer hardware |
| Hometown: | Brooklyn, NY |
| First job: | Cashier |
| Education and training: | Pact-One |
| Number of computers at home: | 6 |
| Hobbies: | Photography, Model Crafting, collecting Star Wars memorabilia |
| Fuel: | Iced Coffee |
| Favorite thing about Pact-One: | The great team of co-workers |
| Recharging zone: | Unwinding by playing video games or watching movies |
| Apps I can't live without: | Google Maps, Yelp, Spotify |
| Tech tip: | Read and save those manuals, they might be useful to have one day. |
Shawn Giovanetti
Days at Pact-One:
Technical Services Engineer LinkedIn
| Expertise: | Finding the solutions out others seem to miss. |
| Hometown: | Morgan Hill, CA |
| First job: | Mervyn’s |
| Education and training: | Gavilyn College, Television production and Networking design, Microsoft Courses. |
| Number of computers at home: | 3 |
| Hobbies: | Restoring Classic Jaguars/ Steam locomotive engineer. |
| Fuel: | Nothing Beats Moms Garlic Chicken. |
| Favorite thing about Pact-One: | Making new friends at clients offices. I Have really enjoyed being “part of the family” at many client’s offices. |
| Recharging zone: | Perfecting the running of a V12 engine, or out on the lake. |
| Apps I can't live without: | google maps!! The greatest of them all!! |
| Tech tip: | If you hit print once and it doesn’t come out, don’t keep pressing print, call me. |
Taylor Balty
Days at Pact-One:
Technical Services Engineer
| Expertise: | Graphic Design |
| Hometown: | Lake Forest, CA |
| First job: | Production Engineer |
| Education and training: | Bachelor of Arts Degree in Graphic Design at Cal State Long Beach |
| Number of computers at home: | 2 Desktops, 2 Laptops, 2 iPads |
| Hobbies: | Graphic Design, Hiking, Rock Climbing, Cycling, Gaming |
| Fuel: | Frozen Yogurt |
| Favorite thing about Pact-One: | Friendly and Caring Coworkers |
| Recharging zone: | Video Games, Great Music, Anything with my Wife |
| Apps I can't live without: | Plex, Pandora, Yelp |
| Tech tip: | Regularly Audit Your Privacy Settings on Social Networks |
Carlo Sanchez
Days at Pact-One:
Technical Services Engineer
| Expertise: | Computer Hardware, Software , and IT troubleshooting |
| Hometown: | San Diego , CA |
| First job: | Pizza Hut Driver |
| Education and training: | Computer science degree from Grossmont college and years of personal experience messing with tech. |
| Number of computers at home: | Just the 1 |
| Hobbies: | I love working on my cars and even better driving them. I go out at least once a week to different back roads here in San Diego. Favorite place to drive would be up and down Palomar mountain. |
| Fuel: | IZZIE’s |
| Favorite thing about Pact-One: | The company culture and its employees. We are all cool with each other and we strive to deliver the best service we can to the customers while having fun. |
| Recharging zone: | My bed |
| Apps I can't live without: |
|
| Tech tip: | Just hit it a little on the side. Should do the trick. |
James Gnat
Days at Pact-One:
Technical Services Engineer
| Expertise: | Google/YouTube Search master and implementor |
| Hometown: | Lombard, IL |
| First job: | Entrepreneur |
| Education and training: | A+, Network+, Security+, Project+, CIW Web Design Specialist |
| Number of computers at home: | 10… I have kids |
| Hobbies: | Camping, Fishing, spending time with family |
| Fuel: | Carne Asada and Guacamole |
| Favorite thing about Pact-One: | The people I work with and the ease of being able to work together to institute solutions for those we come in contact with. |
| Recharging zone: | Oddly enough the gym |
| Apps I can't live without: | Pandora and Waze |
| Tech tip: | If you are having a problem with your computer, iPad, tv, printer, interwebs … call your friend at Pact-One! |
Chris Smith
Days at Pact-One:
Technical Services Engineer
| Expertise: | - |
| Hometown: | - |
| First job: | - |
| Education and training: | - |
| Number of computers at home: | - |
| Hobbies: | - |
| Fuel: | - |
| Favorite thing about Pact-One: | - |
| Recharging zone: | - |
| Apps I can’t live without: | - |
| Tech tip: | - |