The technology landscape is always evolving, and some changes can directly impact how your dental practice operates. This page is your central hub for critical technical alerts that may affect your systems, compliance, or patient care.
From operating system retirement to dental software notices and emerging security threats, consider this your go-to resource for essential updates and expert guidance.

Current Technical Alerts for Dental Practices

Amazon Web Services (AWS) Outage

What's Happening: Amazon Web Services (AWS) is currently experiencing a widespread outage that's impacting multiple online platforms and services across the U.S.

Who's Affected:

  • Pact-One Clients: Our ticketing system is experiencing temporary disruptions. You may encounter delays when submitting or receiving updates on support requests. Please call the Support Line at 855-339-2964 if you have an urgent support request.
  • Cloud-based practice management platforms (such as Curve, Dentrix, etc.) may be experiencing slowness due to the outage.

Last updated: October 20, 2025

What's Happening: Microsoft is officially retiring Windows 10. After this date, devices running Windows 10 will no longer receive security updates or technical support.

Why It Matters: Continuing to use Windows 10 after EOL puts your practice at risk of:

  • Data breaches from unpatched vulnerabilities
  • HIPAA compliance violations
  • Incompatibility with dental software

Who's Affected: All practices using PCs or workstations still running Windows 10.

Recommended Action:

  • Pact-One Clients: Contact your Client Success Manager to review your upgrade options.
  • Other Concerned Dental Practices: Schedule an IT Analysis to understand your exposure and options.

What's Happening: Henry Schein One has updated its API Exchange integration policy for Dentrix.

Why It Matters: Integrations with non-verified vendors can compromise the stability of Dentrix. Dental practices utilizing these unauthorized vendors may experience:

  • Software slowness or crashes
  • Failed upgrades
  • Database corruption risks

Who's Affected: All practices using an unauthorized vendor.

Recommended Action:

  • Check Your Vendors: Verify whether your integrated vendors (VoIP, communication, billing, revenue cycle management, etc.) are on Dentrix's approved list linked here.
  • Understand the Risks: Learn more about why unauthorized vendors pose a threat to security and performance by viewing the API Security FAQs.

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