The overwhelming advantage of a turnkey technology company is convenience. Many dentists find it worth the investment to let someone else handle everything — not to mention the added peace of mind knowing that there is only one company responsible for the total health of the network.
Assuming you are like most and prefer a technology company instead of installing and supporting a network yourself, you can break your budget down into the following three categories:
|Backup & Disaster Recovery
|Email Hosting & Management
|Help Desk & Remote Support
|Onsite Support Service
|Install Project Labor
|HIPAA Risk Assessment & Compliance
|Secure Email & Data Encryption
|Priority Emergency Service
This is a tricky question because every technology company is unique in how they bundle their products and services. Some will only include the shell options to make the initial price seem as low as possible and can be effective in the short term.
However, we haven’t met a client yet who enjoys being surprised with additional expenses, so in the end, we are left with an unhappy client. If you want to avoid surprise costs during your services and projects, we advise you to:
Purchasing a service agreement is much like purchasing a swimming pool. With so many options available, price ranges can vary drastically. Just as a pool can start around $20k with just a basic design, it can quickly cost over $50k once a consumer adds options such as tile, heaters, fencing, patios, water features, and so on.
Assuming you don’t have an existing support agreement that meets your needs, you should allocate some of your budget to those options.
What are key benefits of a maintenance and support agreement?