Dental IT Support & Services Pricing Guide

No. We don’t offer “support-only” because it creates unnecessary risk for your practice.

When IT support is separated from cybersecurity and backup, practices are more likely to experience preventable issues like ransomware, data loss, compliance exposure, and extended downtime—and the reality is that the IT provider still gets pulled into the fallout. That’s a liability for both you and us.

That’s why Pact-One provides IT support as part of a managed monthly plan that includes the core protections a dental practice needs, such as:

• Cybersecurity controls (device protection, monitoring, and layered security based on the level you choose)
• Backup & disaster recovery (so you can recover quickly if something goes wrong)
• Ongoing maintenance and monitoring to reduce emergencies in the first place

If you’re comparing options, we’re happy to walk you through what’s required for safe support in a dental environment and why we structure plans this way.

“Per device” typically refers to each computer or server that requires monitoring, updates, and protection. In a dental office that often includes:

• Front desk/workstation PCs
• Operatory PCs
• Doctor/manager PCs
• On-site servers (if you have one) and virtual machines

Devices like printers, phones, and some imaging peripherals may not be billed “per device,” but they’re still supported as part of the overall environment. Your estimate will clarify exactly what’s counted.

Most IT providers have minimum monthly pricing, because there’s a baseline amount of tooling and management required to properly support and secure even a small dental office. Minimums typically depend on:

• Number of locations
• Device count
• Selected service level (support + security + backup)

The fastest way to see how this applies to your practice is with our price estimator.

Dental organizations usually have:

• More locations and devices
• More complex networks (VPNs, shared resources, centralized management)
• Stronger compliance and reporting needs
• Higher uptime expectations

Those factors increase the time, tooling, and monitoring required—which affects cost.

Not usually. When cybersecurity tools are purchased and managed separately, practices often end up paying more overall due to duplicate tooling, overlapping licenses, and the extra time required to coordinate vendors. More importantly, split ownership can create gaps—alerts that don’t get triaged, policies that drift, or controls that aren’t configured correctly for your workflows. Our managed approach keeps accountability clear: one team, one standard, and fewer “who owns this?” moments when something goes wrong.

At Pact-One, we don’t negotiate on IT service pricing. But, there are ways you can save!

• Right-size your device count: Remove retired PCs, replace shared logins with correctly scoped access, and eliminate “spare” machines that don’t need full coverage.
• Choose the right coverage model: Remote-first is typically more cost-efficient; add onsite where it’s operationally necessary.
• Standardize your environment: Consistent hardware, fewer one-off systems, and a clean network reduce support load (and long-term cost).
• Bundle for accountability: Consolidating vendors reduces overlap and avoids paying for tools that aren’t fully deployed or managed.
• Referral Programs: If you’re happy with your experience at Pact-One and you refer us to a friend, you’ll receive $500 towards your next monthly invoice for every one of your referrals that becomes a Pact-One client.