Employment Opportunities

As the Marketing Manager, you will develop and execute the demand and lead generation strategies for three independent business units within the Executech family of companies. All three business units provide B2B services, and your mission is to work directly with the CEO at each business unit to drive demand generation, accelerate lead creation, and bolster top of funnel acquisition. As an experienced and metric-driven marketing leader, you will use various channels to accomplish this aim, including SEO, paid channels, email marketing, and content marketing.

Responsibilities & Expectations

• Build a demand generation engine from the ground up with an emphasis on scalability and repeatability
• Manage marketing and customer acquisition budget to meeting Marketing Qualified Lead and revenue goals
• Manage and optimize marketing automation efforts
• Optimize and manage all marketing technologies to include CRM(s), email platforms, CMS, review management, and advertising platforms
• Use a broad mix of demand generation tactics, including digital, paid ads, email campaigns, retargeting, etc., to increase top of funnel’s quantity and quality
• Plan and execute paid marketing campaigns across a variety of channels, in addition to running experiments to optimize performance
• Create performance dashboards that track key metrics across all of our marketing efforts
• Define, deliver, and track strategies to accelerate new customer acquisition across multiple channels, including email, affiliates, SEO, paid ads, and more
• Manage day-to-day development and execution for digital marketing campaigns across three stand-alone (but similar) businesses
• Build, optimize, and run online ads across various programmatic platforms (Facebook, Google, LinkedIn, etc.)
• Measure, analyze, and report on campaign and website performance to uncover actionable insights that will increase efficiency and performance of our digital marketing efforts
• Monitor conversion points and optimize user funnels
• Write copy and work with development team to produce online ad collateral and website assets
• Work closely with sales leadership and each CEO to ensure feedback loops are in place to monitor lead quality
• Collaborate with Sales Departments to create sales collateral, sales enablement tools, and retention content – all with the aim of providing consistent messaging and brand look/feel across channels and across the client lifecycle.

Qualifications

• 4-5 years of experience in a performance-driven digital marketing role focused on demand and lead generation, with preferably 3+ years at a marketing agency (experience with B2B and/or IT Services is a plus)
• Strong understanding of and experience with multiple demand channels. For example:
  • SEO
  • Paid ads / SEM
  • Social media (Facebook, LinkedIn)
• Experience with running and optimizing substantial demand generation campaigns, including email and direct response
• Experience with building (not as a coder but as a marketer) and maintaining a public-facing website using a CMS (like WordPress)
• Experience using CRM platforms (HubSpot)
• Strong knowledge of website analytics tools, specifically Google Analytics
• Analytical foundation with strong knowledge of marketing systems, data, A/B testing, conversion rate optimization, monetization, retention loops, and more
• Solid project-management skills; must have the ability to create plans, execute them, measure them, and adjust as needed
• History of working well with others with an appreciation for building relationships of trust and accountability
• Note: Must be a self-starter and someone who is energized by the idea of creating a growth engine from the ground up. This is a new role where you will be creating and executing new strategies. If you are entrepreneurial, enjoy creating, like experimenting, are committed to growing personally and helping the company succeed, and see building something as an exciting opportunity, then this could be a good fit for you. If you are looking to come into a system and program that is already well-defined and you just need to keep it running, then this is not the role for you.

We are looking for a Client Success Manager to create long-term, trusting relationships with our clients in the Greater Bay area. The Client Success Manager ensures the success of our clients by illustrating Pact-One provides value to their company.

A Client Success Manager helps customers achieve their goals and needs through the entire experience with Pact-One -- from their first interaction with Sales and Marketing, moving on towards Onboarding, Client Service and the rest of the Client Life Cycle.

The operational role of a Client Success Manager includes participation in company product and service design to create the tools that our clients need. It’s about working with Marketing, Sales, Technical Operations, Finance and Administration to streamline and enhance the client experience. Through onboarding and on-going consultations, the Client Success Manager group ensures that all clients are fully engaged and getting the value they expect. At every point, the team collects, analyzes and then uses data to make the clients’ experience with Pact-One a seamless, consistent whole.

Key Responsibilities:

• Improve Pact-One’s knowledge of its clients using methods that achieve greater perspective
• Support the sales, marketing, tech, finance and administration teams to be successful
• Client onboarding
• Support new clients’ questions (proactively)
• On-going support
• Client retention
• Client outreach and Client Success Reviews
• Monitor client health
• First line of defense for client concerns, including billing disputes
• Consultative selling
• Service and product upsell or agreement modifications
• Uncover and deliver a-ha moments faster
• Spotting opportunities and threats
• Strategic planning
• Manage client development budget (i.e. gifts, events, sponsorships)
• Help with client marketing campaigns
• Help with target client acquisition efforts (i.e. asking for referrals)

Requirements:

• Proven work experience as an Account Manager, Sales Account Manager or relevant role
• Strong organizational and personal skills to successfully communicate and negotiate with internal and external clients
• Proven track record of consistently meeting or exceeding company objectives and performance criteria.
• Maintain accurate client communication
• Experience with CRM systems
• Excellent verbal and written communication, presentation and negotiation skills
• Self-driven and results oriented
• Experience working with customers face to face, over the phone, and email.

To Apply: We will only consider applicants who include a cover letter stating why you'd be a good fit!

Company Core Values

• Never Give Up
• Continuously Improve
• Think Team
• Passionate Professional
• Do the right thing!

Pact-One is a growing Dental MSP (Managed Service Provider) whose main drive is to provide the best possible IT experience for our small/medium Dental clients. We are looking for a full-time entry level technician to join our team.

This is a hybrid position made up of entry level computer tasks, hardware purchasing and shipping & receiving. Experience in the IT sector is important, but our Core Values are also just as important. These core values include: Do the Right Thing, Think Team, Passionate Professional, Continuously Improve, Never Give Up. We believe in the right people; right seat and we are looking for our next Jedi Master!

Responsibilities include:

• Prepping for upcoming projects - Configuring core computer network components including Desktops, Active Directory, Windows Servers, firewalls, backup systems, anti-virus, and email.
• Hardware Purchasing and Equipment Tracking
• Shipping and Receiving
• Product Returns
• Stocking and Inventory Management

• Assisting with small quotes.
• Other duties as assigned by management.

Qualifications:

• High School Diploma or GED

• Ability to lift 50 lbs
• 2 years relevant experience in Desktop and Server knowledge
• Demonstrates an aptitude and capability to learn basic computer networking skills.
• Demonstrates intermediate Windows operating system skills and can troubleshoot various system issues.
• Documentation of ticketing, following processes and procedures in an organized fashion.

• Works well in a team-oriented environment.
• Previous support/help desk experience is a plus.
• Demonstrates good written, verbal, and phone communication skills.
• Demonstrates basic application skills – knows MS Office applications (Word, Excel, Outlook etc.) and can perform all basic functions within these applications.
• Ability to successfully pass a background check and drug test.

Job Type: Full-time, work hours are Monday – Friday 7 – 4.

Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, health, dental, life insurance & retirement plan and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.