Conventional telephones are an important tool in many dental practices, but they are no longer the most cost-effective phone solution in the market. Among the most popular options today are Voice over Internet Protocol (VoIP) phone systems, which can do everything a telephone can — and so much more.
Your dental practice can benefit from VoIP in many ways:
#1. Smooth integration with a patient management system
A patient management system is a powerful tool that handles everything from organizing your data to handling crucial processes like billing and patient scheduling. Combining this system with VoIP allows your team to pull up patient records, billing history, and other important information while speaking to patients over the phone. This means that patients get the answers they want quickly and with minimal risk of error.
#2. Automation of simple but repetitive tasks
Throughout the day, your staff could spend a lot of time on the phone answering questions, setting appointments, and engaging patients. Although necessary, these tasks prevent them from focusing on their other responsibilities. The sheer volume of work they handle daily could also leave them exhausted and burnt out at the end of the day.
VoIP allows you to automate some of the simple tasks your team normally handles. For instance, you can set up automatic reminder phone calls to patients who have approaching appointments with your clinic. You can even personalize the greetings on these calls to make them more engaging.
A VoIP system can also automate tasks like call answering and forwarding. All you have to do is set up a self-service menu that connects callers to the person they need to talk to. Many people dislike waiting for someone to respond, so this strategy is a great way to keep your customers pleased. It will also leave your team with enough time to focus on other tasks or take a much-needed breather.
#3. Provide 24-hour assistance
Your patients trust you to take care of their dental health, but what if they suddenly need your assistance in the middle of the night? With a VoIP phone system, you can create an auto attendant that will answer calls at any time of the day and guide callers wherever they need to go. You can also install automated recordings that answer simple questions. Small gestures like these do not go unappreciated and do wonders for your practice’s reputation.
#4. Security from spam and junk calls
Spam and junk calls are annoying and can compromise the security of your data. More often than not, these calls waste your staff’s time and take their focus away from their actual tasks. VoIP comes with filters that allow you to limit the entry of spam calls and those with untrustworthy origins and intentions. What’s more, these filters keep your phone line open for actual patients in need of your help.
#5. Cost savings
Telephones are relatively cheap, but they don’t do much. You can upgrade your system with additional features, such as call queuing and caller ID, but any add-on adds to the price tag. In fact, if you were to install all the functionalities needed by your dental practice, you could be looking at hundreds of dollars in your telephone bills every year.
VoIP is cheaper and more versatile. It lets you and your team provide fast, reliable, and excellent customer service at a price you can afford. It is one of the best ways to stand out from other dental practices in your area and attract loyal patients.
VoIP is one of the services offered by Pact-One Solutions. Discover for yourself how it can empower your dental practice by contacting our experts today!