As a dental practitioner, you should know that workplace dynamics directly affect employee morale, which, in turn, affects your bottom line. Does your dental clinic have a good company culture that encourages productivity in the workplace? Here are some questions to ask yourself so you can identify areas of your practice that need improvement.
1. Are we hitting our daily, weekly, and monthly goals?
This question addresses how you and your team manage the hours spent attending to patients and doing other tasks. Are you constantly checking in on your team's progress? Do you think time management tools will help encourage productivity and allow you to reach your goals faster?
2. Is my staff reaching their full potential?
To ensure your clinic continues to grow, you need to tap into your staff's full potential. Identify the areas where they can improve and provide them with the necessary training to increase their knowledge and skills. When your team is working at their best, they'll be able to provide better service and patient experience.
3. Are we avoiding something?
What specific processes are your employees avoiding? Not wanting to do certain tasks is usually due to a lack of communication or understanding. Whether it's conflicting goals, unclear documenting processes, or new technology, people tend to procrastinate if they're not sure what to do.
4. Are we concentrating on the right metrics?
Your staff is tracking all types of metrics and swimming in a large pool of data every day. While it's crucial to track all your results, it's also vital to focus on the right data. Make sure your staff is tracking the metrics directly connected to your clinic's goals.
5. Are we using our time correctly?
Is your staff creating value when working on a specific task? Could they have put that time into better use by doing something else? Answering these questions help you understand whether a task, project, or process is worth the time and effort.
6. Do the staff find anything confusing?
Are there some things confusing your staff, such as business decisions that don't offer enough explanations? Office announcements that haven't been followed up on? Establishing a good line of communication with your team prevents such confusion from arising.
7. Will my family or friends enjoy working here?
The obvious answer to this should be yes. If you're second-guessing your answer, ask yourself why. This question is meant to identify areas in your dental practice that may need improvements. Don't hesitate to ask your team this question as well. Their response will give you a clearer understanding of how effective your processes are, and the overall morale of your employees.
8. Am I leveraging my team’s abilities?
It's important to assign people tasks that they are well suited for. For example, a staff member who has middling project management skills but has excellent marketing skills would be well suited working for the marketing team. Assigning the wrong tasks to the wrong people is a waste of time and an obstacle to your clinic's productivity and efficiency.
9. Am I working with the right people?
Are you hiring people who understand your clinic's culture, vision, and goals? Team members who lack an understanding of your company's objectives may have difficulties carrying out procedures and tasks properly. When bringing in new people onboard, you should provide sufficient training and resources that will enable them to work effectively.
10. Is everyone happy?
Happy employees are productive employees. When your staff is content and feels a sense of pride when working, they will go above and beyond to ensure your dental clinic achieves its goals.
Your IT infrastructure is a key contributing factor to your clinic's productivity. Equipment failure and cyberattacks result in downtime that prevents you from providing proper service to your patients. By partnering with a trusted managed IT services provider like Pact-One, you won't have to worry about service disruptions. Our proactive IT support services will ensure your network operates optimally 24/7/365. Call us today to learn more.