2021 VoIP Trends to Keep an Eye On

2021 VoIP Trends to Keep an Eye On

The worldwide VoIP market has seen incredible growth over the past years. With new technological innovations, business adoption, and government support, the VoIP industry is not showing any signs of slowing down. In fact, it is predicted that the global VoIP market will grow to $31 billion by 2027.

As more dental clinics move from a traditional landline network to VoIP systems, it's vital to keep track of the latest VoIP trends to make sure your clinic is utilizing the full potential of VoIP. Here are some VoIP trends you should keep an eye on this year.

Integration of artificial intelligence (AI)

Many businesses are leveraging the power of AI-powered VoIP functions like chatbots, which are programs designed to simulate a conversation with a patient through web portals, social media, messaging platforms, or phone. The benefits of using chatbots in your practice include:

1. Easier booking

Many dental clinics are understaffed because of stay-at-home and lockdown orders that are still active in many parts of the globe. This makes it difficult for patients to book an appointment with their dental healthcare provider. However, chatbots can automate the booking process and remind patients about their schedule, even if your clinic is understaffed.

2. 24/7/365 support

Because chatbots are online all the time, patients can interact with them even during off-hours. Chatbots can provide information about specific dental conditions and the services offered by your clinic in real time. Deploying chatbots in your practice prevents you from losing potential patients simply because no one could accommodate their concerns post-office hours.

3. Cost savings

Hiring customer service and administrative staff can be costly, and doing all that work by yourself is impossible. AI-powered chatbots can automate redundant tasks like transferring calls to voicemail, rerouting calls to specific people, and more. Chatbots can help improve your clinic's productivity without the need to hire additional staff.

The end of analog phone systems

As more dental clinics switch to VoIP, analog phone systems may soon become a thing of the past. According to the Centers for Disease Control and Prevention, more than 90% of US households had a functional landline system in 2004; now, that number is less than 40%. This is because VoIP systems' multiple features such as chat, video call, and SMS have proven to be more useful than landline phones' limited capabilities. Users can also make calls no matter where they are, as long as there's a stable internet connection.

VoIP and WebRTC merges

Web Real-Time Communications (WebRTC) is an open-source framework created by Google that allows users to make calls from a web browser using simple application programming interfaces. Since WebRTC is an open-source framework, it can improve VoIP services with live video and instant call support. For instance, by embedding a VoIP softphone on a web browser, patients no longer need to download platforms like Zoom or Skype or use a physical VoIP phone to initiate a video call.


Teledentistry allows patients who live far from a dental clinic or are physically incapable of traveling to have virtual consultations with a dental professional. However, these online consultations require consistently fast internet speeds.

Dental clinics can achieve this with 5G, the fifth generation of wireless network technology designed to improve communication speeds and response rates. 5G can reduce the frequency of dropped calls and latency, and significantly improve the quality and experience of virtual consultations.

Is your dental clinic looking to explore the benefits of VoIP? Give our experts at Pact-One a call to learn how you can save time and money with our VoIP services.

Dental IT. Remove the Burden. Embrace the Use.

Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on. 

Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected. 

Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.

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