Having an outdated IT infrastructure can be stressful and costly for a dental practice. With software, hardware, and network security that is needed to meet regulations, it may feel like you're constantly playing catch-up to maintain compliance. Before making any changes or upgrades to your IT infrastructure, there are key questions that need to be answered.
*Updated, June 30, 2025: This article, originally published in June 2023, has been updated to include breaking news of an advanced cyber threat where 16 billion passwords where exposed for various platforms. Additionally, we've provided details on how to switch from passwords to a secure passkey technology if you are an Apple, Facebook, or Google user.
Recently, Aspen Dental, one of the largest dental service organizations in the United States, was hit with a major cyber-attack that affected 1,000 of their practices nationwide. This has left patients stranded and raised questions about network security and HIPAA compliance.
The digital age has made it easier than ever to keep track of patient records, manage appointments, and communicate with clients. However, this increased reliance on technology also means that the threat of a cyber-attack is more real than ever before.
From ransomware attacks to data breaches, dental practices need to be aware of the potential dangers lurking in cyberspace so they can take steps to protect their sensitive information and stay compliant with HIPAA regulations.
Technology is a critical asset for running a successful dental practice and staying competitive in the industry. But with technology come inevitable problems and IT challenges that can derail your operations – unless you have a robust support system in place.
When IT and billing systems are maintained at peak performance on a consistent basis, they create a well-built infrastructure that powers every aspect of a dental practice and enables the highest quality patient care to be delivered. Outsourcing these “non-dental” aspects of the practice may be the next step in your growth and profitability strategies.
In recent years, ransomware attacks have become one of the most significant cybersecurity threats targeting organizations of all sizes, including dental practices. Hackers have developed new and sophisticated methods to exploit vulnerabilities in company networks, leaving dental practices exposed to significant financial losses.
It is no secret that running a dental practice is not an easy feat. Besides patient care, there are countless administrative tasks to handle and technological considerations to keep in mind. One of the most important decisions you will make is how you choose to manage your IT network—will you go with a break fix model or switch over to managed services?
It is an important decision that needs careful consideration as it affects not only your risk management and network security, but also the efficiency of operations within your practice.
With the growth of emerging technologies, such as AI, cybercrime is becoming increasingly sophisticated. These tools are helping hackers become even more undetectable when conducting malicious phishing scams - like email spoofing. As a dental professional, it is of utmost importance for you to understand the basics of recognizing and avoiding these pitfalls - the last thing you would want is for today's patients to be affected by yesterday's mistakes.
There is nothing more frustrating than having important equipment in a dental practice go down due to a power outage. It can be especially daunting when the cause of the interruption is outside of our control, like storms and extreme weather. Making proper preparations before an outage takes place can save hours or even days of lost work.
