When it comes to dental IT, not all setups are created equal. Some barely get the job done. Others are bloated with bells and whistles but lack integration. And then there's the ultimate stack...the one that just works.
At Pact-One Solutions, we’ve helped thousands of dental practices build their ideal IT environments—efficient, scalable, secure, and compliant. And while no two practices are identical, there is a shortlist of tools and technologies we recommend time and time again.
If you’re a specialty or growing dental practice looking to invest in IT that grows with you, this guide is your blueprint.
Foundational Hardware: Computers, Monitors, TVs, Peripherals
Before we dive into the flashier tech, let’s get the basics right. Foundational hardware is the backbone of your practice’s IT...if it underperforms, everything else suffers.
Think of it like this: you wouldn’t perform a root canal with dollar-store tools, right? Your hardware deserves the same level of consideration. Investing in business-grade gear helps your team move faster, reduce downtime, and deliver an exceptional patient experience.
Computers
Dental practice workstations need more than basic specs. Front desk and operatory computers should be business-grade models capable of handling multiple applications simultaneously (practice management, imaging software, patient forms, etc.).
"We always spec business-class computers. Consumer-grade machines may save money upfront, but they’re not optimized for the heavy lifting imaging software and practice management software require. You’ll be replacing them in 2 years instead of 5–6." - Adam K., Client Success Manager at Pact-One
Recommended Dental Workstation Specs:
- Processor: Intel i5 or i7 (12th gen+)
- Memory: 16GB RAM minimum
- Storage: 512GB+ SSD (no spinning drives!)
- Models: Small form factor or mini-towers such as Dell OptiPlex or HP EliteDesk, for 3D imaging Dell Precision series
Pro Tip: Check out our guide, “Which Computers are Best for Your Dental Practice?”, for more in-depth details.
Monitors & TVs
- Front Desk/Administrative Areas: Dual 24” monitors improve efficiency with scheduling, billing, and insurance navigation. Limited on space at the front desk? Monitor displays can be adjusted to fit your needs.
- Operatories/Consults: Wall-mounted (operatories/consult) or ceiling-mounted (operatories) TVs enhance patient comfort and can double as intraoral display tools. We recommend 32”+ TVs for optimal viewing.
Peripherals That Actually Matter
Don’t underestimate the role of accessories. They contribute directly to team productivity and reliability. We recommend:
- Keyboards & Mice: Ergonomic and wireless options boost comfort and reduce clutter. Consider Logitech for its quality and versatility. Pro Tip: Don’t forget a stash of batteries to keep those wireless options running.
- Surge Protectors & Battery Backups (UPS): Crucial for protecting sensitive equipment (computers, servers, CBCT, etc.) and preventing data loss. The APC Smart-UPS line provides advanced features and management capabilities.
- Printers/Scanners: All-in-one systems (printer, scanner, copy machine, fax) can be beneficial for cramped front-desk area and supply multiple functions. Although selection between all-in-one and independent printers or scanners is based on practice needs and practice management software. For all-in-one printers, consider the HP LaserJet Pro MFP. For document scanning, the Epson Workforce ES series is reliable and fast.
Server & Network Infrastructure
Think of your network like your practice’s circulatory system. It needs to be clean, strong, and protected...or everything else suffers.
Server Essentials
While cloud-based systems are gaining ground, many practices still benefit from a local server...especially for storing large imaging files (such as 3D images produced by CBCT).
Server Considerations:
- RAID-enabled storage: For redundancy and protection against data loss
- Encrypted backups: Ideally both local and offsite for maximum recovery options
- Reliable business-class components: Designed for long-term performance and uptime
- Dedicated server hardware: Avoid using a server as a workstation—it needs to do one job and do it well
- Popular model: Dell PowerEdge
Network Hardware
A high-performing and secure network ensures reliable access to data and applications throughout your practice.
Core Network Components:
- Ethernet Cabling: Use CAT6 or CAT6a for speed and futureproof bandwidth.
- Router: For unmatched security, opt for business-class models with built-in security features (e.g., Sophos).
- Switch: Managed, business-grade switches from brands like Ubiquiti provide better control, stability, protection, and performance.
- Wireless Access Points (APs): These ensure strong coverage and high-speed connections across all patient and staff areas. Models that support Wi-Fi 6 are best (e.g., Sophos APs).
Operational Hardware
Here’s where IT meets the day-to-day grind...phones and credit card machines. Overlooked? Often. Important? Absolutely.
VoIP Phones
VoIP (Voice over IP) phones bring features that analog systems can’t touch: automated call routing, voicemail-to-email, text messaging, mobile integration, and analytics that actually help your front office improve.
We often recommend Mango Voice or Weave for dental practices because they integrate with many practice management systems, support compliance needs, and provide mobile access for teams on the go.
Payment Hardware
No one likes bottlenecks at checkout...especially your patients.
Choosing the right payment processing hardware ensures faster transactions, seamless integration with your PMS, and better reporting. Bonus: it helps you stay HIPAA and PCI compliant without jumping through hoops.
Look for terminals that support chip readers, contactless payment (Apple Pay, Google Pay), and encrypted transmissions. We’ve seen great success with vendors like Core Financial Processing, Global Payments, and Best Card Team—all of whom understand the dental space and the integrations that matter most.
Dental Hardware
Clinical tech tools must seamlessly integrate with your practice management and imaging software. The goal is clear: less time troubleshooting, more time diagnosing and educating.
Dental Hardware Brands Our Clients Trust
- Intraoral Cameras: MouthWatch, Schick, DigiDoc
- CBCT & Panoramic Imaging: Planmeca, Vatech, DEXIS, Carestream
- Sensor Systems: DentiMax, DEXIS
Dental Hardware Integration Tip: When investing in new imaging systems, it’s important to verify the following:
- DICOM compliance
- Data export formats
- Integrates directly with preferred imaging and PMS platforms
- Vendor provides installation support or requires a certified third-party integrator
Dental Software Stack
Your dental software stack forms the core of daily operations and needs to be fast, reliable, and well-integrated.
Practice Management Software (PMS)
There are a variety of PMS solutions, each with its strengths. When choosing practice management software for your dental practice, consider support availability, system compatibility, and your preference for cloud vs. on-premise deployment.
Top PMS Our Clients Use:
- CareStack
- Carestream (OrthoTrac, PracticeWorks, SoftDent, and WinOMS)
- Curve
- Denticon
- Dentrix
- Eaglesoft
- Open Dental
Imaging Software
Imaging software plays an important role in accurate diagnosis and treatment. As with practice management, there is a variety of imaging software available.
Top Dental Imaging Software Our Clients Use:
- DEXIS
- Sidexis by Dentsply Sirona
- Planmeca Romexis
- Carestream Imaging
Key criteria for selecting the best imaging software for your practice include imaging equipment compatibility, complexity of cases, and integration with PMS and other systems.
Productivity & Communication Software
Beyond your clinical and administrative software, your team needs tools that support secure communication, collaboration, and file sharing—especially as more practices operate across locations or with external vendors.
We recommend Microsoft 365, a widely adopted platform that covers all the bases:
- Outlook: Professional, encrypted email with retention policies
- OneDrive: Secure file storage for key documents
- Teams: HIPAA-compliant internal messaging and video calls
- SharePoint: Organize policies, HR documents, and training materials
Note: These tools require proper configuration to meet compliance standards.
HIPAA-Compliance Software
HIPAA compliance goes beyond locked cabinets and secure email. Dedicated compliance platforms help manage administrative requirements like risk assessments, staff training, and audit documentation.
Trusted Compliance Tool Partners:
They Offer:
- Guided risk assessments
- Training and certification tracking
- Policy templates and audit-ready documentation
Cybersecurity
Dental practices are increasingly targeted by cybercriminals, often due to inadequate protection or unmonitored networks. A strong cybersecurity stack is required for patient trust, compliance, and business continuity.
Core Cybersecurity Layers:
- Firewall, Antivirus + Endpoint Detection and Response (EDR): Hardware-based protection configured to block unauthorized access and detect threats.
- Managed Detection and Response (MDR): Technology and around-the-clock monitoring by security professionals to identify and neutralize active threats.
- Email Security: Filters and encrypts messages to protect against phishing, malware, and data loss.
- Password Management: Use a business-grade password manager like Keeper to securely manage and audit credentials.
“At Pact-One, cybersecurity isn’t an add-on—it’s foundational. Every IT package we deliver includes advanced protection like MDR, because safeguarding your practice’s data, revenue, and reputation isn’t optional. Just recently, our MDR platform detected and stopped an active threat targeting a client’s network before it could cause damage. That’s the level of vigilance every dental practice deserves."- Dan Edwards, CEO of Pact-One Solutions
Pro Tip: Check out our guide, “Ultimate Cybersecurity Guide for Dental Practices”, to ensure you’re proactively protecting valuable business and patient data.
Why Your Tech Stack Matters
Think of your dental IT stack like the foundation of your house. Skimp on materials or craftsmanship, and everything on top is at risk.
But invest in the right hardware, software, and security—supported by a team who knows dental inside and out—and your IT becomes an accelerator for growth, not a roadblock.
Want to Know Where Your Dental Tech Stack Stands?
Let’s take a look under the hood. Schedule your complimentary IT Analysis and we’ll walk you through where your current stack shines...and where it may be holding you back.
Disclaimer: Computer brands represented in this article are used by Pact-One Solutions. We are not directly affiliated with any of the dental software named in this article - they are preferences of Pact-One clients and those we have experience with supporting. While the information provided in this article are recommendations of Pact-One, we do suggest thoroughly researching your options before choosing technology tools for your practice.
Dental IT. Remove the Burden. Embrace the Use.
Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on.
Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes, specialties, and stages of growth. Our wide range of dental IT services ensure your data is secure, accessible, and protected.
Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join over 1,000 dental professionals thriving with the support of a dedicated dental IT team.
You must be logged in to post a comment.