5 Tech Considerations for Your New Dental Practice

5 Tech Considerations for Your New Dental Practice

As you embark on the exciting journey of opening a new dental practice, one crucial aspect to consider is the role technology will play in your operations. From patient management systems to innovative imaging equipment, the right technology can streamline processes, enhance patient experience, and contribute to the success of your practice. 

However, it's not just about choosing the most advanced equipment – it's about integrating reliable dental IT support and services into your practice's framework. This blog post identifies the key technology considerations to keep in mind when setting up your dental practice. So, let's dive in and explore how dental IT services can revolutionize your practice's technological landscape.

#1. IT Infrastructure

When it comes to setting up your dental practice, the importance of a robust IT infrastructure cannot be overstated. There are several key components that you should consider: 

  • Network Setup Considerations for Efficient Operations: A well-thought-out network setup will ensure seamless operations and efficient workflow. 
  • Importance of Secure, Reliable Internet Connectivity: A stable and secure internet connection is crucial for accessing cloud-based platforms, conducting tele-consultations, and safeguarding sensitive patient information. 
  • Backup and Data Recovery Solutions: Proper backup systems and data recovery solutions protect your practice from data loss, be it from technical glitches or unforeseen circumstances like natural disasters.

#2. Software and Hardware

Venturing into the realm of software and hardware, it's essential to equip your dental practice with a blend of general and dental-specific resources. Choosing the right mix of these tools can revolutionize the way your practice works and provides patient care.

Software Considerations for Your Dental Practice

Selecting the right software suite is a pivotal aspect of setting up a modern dental practice. The proper software can streamline administrative tasks, enhance patient communication, provide comprehensive patient education, ensure secure data handling, and enable advanced dental imaging. With a myriad of options available, let's take a look at some of the critical software considerations that can redefine the service standards and efficiency of your dental practice. 

  • Dental Practice Management Software: This type of software serves as the hub of your dental practice – connecting the front desk to the operatories. It includes scheduling and appointment reminders, billing and insurance processing, and patient record management. It also has the ability to integrate with other systems for seamless data sharing. Examples of dental practice management software include Open Dental, Dentrix, Eaglesoft, and Carestream Dental. 
  • Patient Communications Software: Enhancing the patient experience is crucial and this software allows effective, immediate communication with patients. It can automate appointment reminders, send follow-up messages after treatment, and supply a platform for patients to give feedback or ask questions. Systems such as Solutionreach, Lighthouse 360, and RevenueWell are popular choices. 
  • Patient Education Software: This software can help patients understand their dental health and the need for recommended treatments. It typically includes visual aids and animations to explain complex dental procedures, promoting better patient understanding and acceptance of treatment plans. 
  • Dental Image Software: Essential for modern dentistry, this software integrates with imaging hardware to capture, store, and analyze dental images (including X-rays, 3D scans, and intraoral photographs). Features usually include image enhancement and annotation tools for better diagnosis and treatment planning. DEXIS, Carestream Dental, SIDEXIS 4, and Curve Hero are leading providers in this arena.

Hardware Considerations for Your Dental Practice

When selecting hardware for your dental practice, it’s essential to ensure its robust, reliable, well-supported, and tailors to the unique needs of a dental environment.

General Hardware

  • Computers: Desktops and laptops with sufficient processing power and memory are central to handling all your dental practice throws at them – managing patient records, scheduling, billing, and dental imaging. 
  • Monitors: High-resolution monitors provide clear, accurate visuals for everything from administrative tasks to viewing digital imaging results.  
  • Servers: Secure, reliable servers are needed for storing extensive patient data, running practice management software, and data backup.
  • Printers: From patient records to insurance forms, a reliable printer is a must-have.
  • Network Devices: Robust networking equipment like routers, switches, and firewalls ensure a secure, fast, and reliable internet connection, enabling efficient communication and data transfer.

Dental Specific Hardware

  • Intraoral Cameras: These (such as Mouthwatch, Schick, and DigiDoc) allow you to capture high-resolution images inside a patient's mouth, providing a better perspective for diagnosis and treatment planning. 
  • Digital Radiography Equipment: This equipment (such as intraoral X-ray sensors, digital panoramic X-rays, dental cone beam systems, and phosphor plate X-ray systems) provides instant, high-quality X-ray images while exposing patients to less radiation than traditional X-ray techniques. 
  • Dental Lasers: Used for a variety of procedures, lasers offer extreme precision in cutting or vaporizing tissue while causing less pain and bleeding compared to traditional methods.  
  • 3D Printers: Used for creating precise dental models for restorative work, orthodontics, and implant planning. 
  • CAD/CAM Technology: Computer-aided design and computer-aided manufacturing technology enable the in-office creation of crowns, bridges, and other restorations – increasing efficiency and patient convenience.

#3. Telecommunication Systems

When opening a new dental office, it's essential to consider phone systems – particularly Voice Over Internet Protocol (VoIP) systems. VoIP systems offer flexibility, cost-efficiency, and advanced features that traditional phone systems lack.  

Integrating with other software, such as practice management and patient communication software, further enhances VoIP systems' capabilities (such as Mango). This integration allows for seamless coordination of appointment reminders, follow-ups, and effective management of emergencies. With a comprehensive and robust communication system, patient experience is improved, office operations are streamlined, and your team can promptly respond to urgent situations.

#4. Cybersecurity Considerations

Digital threats affect small businesses every day, and dental practices aren’t immune to this. To further underscore the significance of cybersecurity in dental practices, let's consider some common threats: 

With the advancement of digital tools and the adoption of electronic health records (EHRs), patient data security has become a paramount concern. Protecting sensitive patient information from potential cyber threats is not only a legal obligation but also an ethical one. With reliable dental IT solutions, you can ensure the integrity and confidentiality of patient data – maintaining trust and confidence among your clientele.

#5. Choosing a Dental IT Support and Services Provider

When selecting a dental IT services provider, several factors call for consideration 

  1. Evaluate the provider's expertise and experience within the dental industry. Are they familiar with the specific technology and software applications used in dental practices?
  2. Consider the range of services they offer. Comprehensive service providers can aid with everything from hardware installation to software support, cybersecurity measures, and even staff training.
  3. Assess their communication and support structure. Will they be readily available when an issue arises? Do they offer 24/7 IT support? Can they respond swiftly to prevent extended downtime?

The role of IT support in ensuring smooth operations of a dental practice cannot be understated. From scheduling appointments to keeping electronic health records and managing billing – every aspect of a dental practice relies on technology. Therefore, robust dental IT support is not only desirable but essential to mitigate any disruption and support the efficiency of daily operations.


In conclusion, investing wisely in technology and dental IT services is integral to the long-term success of any modern dental practice. The right technology can perfect operations, improve patient care, and bolster the overall growth of your practice. However, selecting the right IT services for dentists needs thoughtful evaluation and decision-making. Take the time to study your options, prioritize your needs, and remember, a robust, scalable, and secure IT infrastructure is not merely an operational requirement; it's a strategic asset. Embrace technology and let it pave the way for your practice's future success.

Dental IT. Remove the Burden. Embrace the Use.

Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on. 

Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected. 

Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.

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