https://www.pact-one.com
Pact-One Solutions, LLC
PACT-ONE SOLUTIONS
Dental IT Support
Remote Helpdesk and Local Onsite Technical Support for Your Dental Practice
Relieve IT Stress with
a Responsive IT Team
You didn’t become a dental professional to handle IT issues. Get back to your sole purpose by handing the IT tasks over to a professional dental IT support team. Our technicians provide friendly, stress-free support via phone, email, chat, or in-person.
- Fully Managed IT Remote Helpdesk
Experience the convenience of IT support through our remote helpdesk services. Whether it’s troubleshooting software problems or executing updates, we provide swift and effective solutions. - Local Onsite IT Support
When things need to get a little hands-on, our local technicians are available to assist directly at your practice. From installation to maintenance, we’ve got you covered. - Hybrid: Remote + Onsite IT Support
Enjoy the best of both worlds. Combining the immediacy of remote assistance with the reliability of onsite support, we offer a flexible and robust IT solution tailored to your specific needs.
Get More Info on our Dental IT Support
3 Considerations When Choosing a Dental IT Company
As a dental professional, your focus is providing the best care for your patients. But have you ever stopped to consider the ripple effect of your choices in technology and IT support? When looking for the best IT company for your dental practice, make sure you consider these three things:
Specialized Expertise
Navigating the dental industry’s unique technological needs requires specialized knowledge. Dental-specific software, like practice management systems (such as Dentrix, Open Dental, or Eaglesoft) and digital imaging software can be complex and are often paired with hardware designed for dental settings, such as imaging tools and intraoral cameras. An IT company’s familiarity with these dental-specific technologies can make a significant difference in problem resolution and system optimization.
HIPAA is Top-Priority
An IT company that specializes in the healthcare industry, such as Pact-One Solutions, understands the intricate requirements of HIPAA and adheres to strict data management policies. They can provide a suite of services and knowledge base geared specifically towards maintaining compliance - safeguarding both patient data and your practice from legal repercussions.
Cybersecurity
Data security is paramount in the dental field. As an industry that handles a wealth of sensitive patient information, IT services for dental practices must prioritize cybersecurity. The right IT partner is concerned not just with support itself, but also with your network health, like identifying potential liabilities or weaknesses in your system that may expose patient records and threaten your practice’s reputation.
Find the Expertise You Need
Dental IT Consulting
Professional insight on hardware, time-saving technology, and budget-friendly IT solutions.
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Backup & Disaster Recovery
VoIP Solutions, Office 365, Email hosting, HIPAA Risk Assessments
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Cloud Solutions
“Air gap” backup solution that also defends against attacks and data loss.
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A Leader in Dental Software Expertise for Over 20 Years
As a leading dental IT company, you'll gain access to a team of technicians
well-versed in dental practice management and imaging software.
What Your Colleagues Say About Our Services
Ready to gain the IT support you deserve?
Join over 350 satisfied dental practices who benefit from top-notch technical support and network security tools for their business. Start your journey towards hassle-free IT management by scheduling a virtual meeting with one of our IT experts!
Dental IT Support FAQs
Choosing the right IT support depends on your office's specific needs and the level of support you require. If you need comprehensive support that includes both remote assistance and on-site visits, our TotalCare plan is ideal. For offices that primarily need remote support, our Remote Assist plan offers robust remote IT services tailored to dental practices. Feel free to visit our Dental IT Services page to learn more about our IT service plans.
Our Remote Assist plan provides:
- Troubleshooting and resolving software issues
- Network monitoring and maintenance
- Data backup and recovery solutions
- Cybersecurity measures and updates
- Assistance with dental practice management software
Local onsite IT support involves having our technicians visit your dental office to address technology issues that cannot be resolved remotely. This service includes hardware repairs, network setup (such as installation for an IT project), and any other hands-on tasks required to keep your systems running smoothly.
Yes, you can still receive onsite IT support even if your service agreement covers only remote support. However, onsite visits will be billed separately according to our standard rates.
Our POD structure aims to provide continuity and personalized service by assigning a dedicated team of technicians to your account. This ensures that your technicians are familiar with your specific setup and can deliver more efficient and effective support.
Yes, our technicians are highly experienced with dental-specific software and hardware. We assist in supporting a wide range of dental practice management software, imaging systems, and specialized equipment, ensuring that your practice runs seamlessly.
We prioritize clients with active service agreements to ensure they receive timely and consistent support. To protect both your dental practice and us, we do require an active service agreement to properly provide IT support for your practice.
You must have an active service agreement (be an active client) to receive IT support from Pact-One. Once you’re a client of Pact-One, you will be able to create a service ticket through our Client Support Center (chat or form submission) or by contacting our priority support line for emergency support.
The cost of IT support will depend on the level of service you choose and other factors (number of computers being supported, backup solution, etc.). Our Remote Assist plan offers affordable remote support, while our TotalCare plan provides comprehensive remote and onsite support. For specific pricing details, please contact us to speak with a dedicated Client Success Manager.
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https://www.pact-one.com
Pact-One Solutions, LLC
PACT-ONE SOLUTIONS
Dental IT Services: Remote Assist vs. TotalCare
https://www.pact-one.com
Pact-One Solutions, LLC
PACT-ONE SOLUTIONS
