What is Managed Detection & Response (MDR)?

What is Managed Detection & Response (MDR)?

In the rapidly evolving digital landscape, small businesses - including dental practices, face unique cybersecurity challenges. Dental practices are treasure troves of sensitive patient data, making them prime targets for cybercriminals

This is where Managed Detection & Response (MDR) comes into play, providing a robust shield against the myriad of cyber threats that loom over the dental industry today. Understanding MDR's framework could be the linchpin in ensuring your practice's resilience against cyber-attacks.

How Does MDR Work?

At its core, MDR is an outsourced service (Security-as-a-Service) that combines technology with human expertise to oversee and manage threats to your IT infrastructure. Imagine your dental practice as your home. You have locks on the doors (passwords) and maybe even a security system (firewall), but what about a personal security team that watches over everything, all the time?

Enter MDR. MDR is like your own 24/7 security detail for your dental practice. It’s structured around three fundamental pillars:


The M in MDR stands for managed. For dental practices, this means security operations center (SOC) experts proactively monitoring for indicators of threats to your IT infrastructure. Like having security cameras that never blink, MDR constantly scans for signs of suspicious activity.


The D in MDR stands for detection. Intricacies in detecting early signs of cyber intrusions can be the difference between a secured patient record and a data breach. MDR identifies potential burglars (cyber threats) plotting from the shadows before they even reach your doorstep.


The R in MDR stands for response. When a threat is detected, the response time is critical. MDR jumps into action – isolating and neutralizing threats in real-time to keep your business secure and ensuring minimal disruption to your practice’s operations.

Benefits of MDR

MDR brings multiple advantages to the table, particularly for small businesses like dental practices that might not have extensive in-house cybersecurity expertise:

Around-The-Clock Coverage

Cyberthreats don’t adhere to business hours. MDR offers continuous cybersecurity monitoring and protection to ensure your patient data is safeguarded 24/7.

Cloud Threat Monitoring

Utilization of cloud is becoming more widespread in the business world. But this advancement in technology comes threats. According to the 2023 IBM Security’s Cost of a Data Breach Report, 82% of breaches involved data stored in the cloud. Unlike other security tools, MDR services involve the monitoring and protection of cloud environments (such as Microsoft 365 and Google Workspace) in addition to the traditional IT infrastructure.

Cost-Effective Cybersecurity

MDR is a cost-effective way to protect your dental practice from cyberthreats. Especially when compared to the cost of a data breach (approximately $4.45 million) and the cost of hiring a full-time IT employee with cybersecurity credentials (about $120,360 annually).

Reduced Risk

With rising concern of threats targeting practices of general dentists and other specialists, it’s essential to protect your practice and its data. MDR’s proactive threat hunting and rapid incident response capabilities significantly reduce the risk of data breaches, preserving your practice’s reputation and patient trust.

Access to Cybersecurity Expertise

MDR provides dental practices access to highly skilled cybersecurity professionals. These professionals handle a high volume and wide range of cyberthreats offering a level of expertise that be difficult to find elsewhere.

How Can MDR Protect Your Dental Practice?

MDR’s application is broad and versatile, covering various cybersecurity concerns:


Phishing is still at an all-time high in risk of threats. Even with sophisticated preventative phishing solutions in place, employees could still receive and react to phishing emails. Through its proactive cyberthreat hunting, MDR can detect more complex phishing and business email compromise (BEC) cyberattacks in their early stages, analyze them fully, and continuously monitor.


Malware creators are becoming craftier to evade traditional protections such as antivirus systems. MDR adds another layer of protection with its proactive threat hunting and mitigation of infections.

Cloud Cyberthreats

The adoption of cloud computing presents both benefits and challenges. One challenge is the complexity of security with hybrid and cloud environments which creates an expanded attack surface. MDR can protect your cloud platform against advanced persistent threats.

Lateral Movement Cyberattacks

Once an attacker gains entry, they’ll try to increase their reach across your systems and accounts to access data and cause more damage. MDR prevents attackers from moving freely across your network by detecting privilege escalation, attempts to install remote access tools, and changes to access controls.

Who Needs MDR?

The cyber threat landscape is becoming more sophisticated and targeted; therefore, businesses of all sizes should consider MDR. If you're a dental practice owner, manager, or someone responsible for the IT management of a dental office, integrating MDR services into your cybersecurity strategy is not just an option; it's a necessity.

MDR offers a solution-oriented approach, emphasizing protection, detection, and rapid response. This added layer of network security not only stops attacks, but prevents them.


The importance of having a vigilant cybersecurity stance in today's digital world cannot be overstated, especially for dental practices where the stakes include the sensitive health information of patients.

Managed Detection & Response represents not just a service but a partnership in safeguarding the trust placed in you by your patients. With cybersecurity for dental practices becoming an increasingly critical concern, MDR is an investment in the continued success and security of your practice. Remember, in the fight against cyber threats, being proactive is the key. With the right IT solutions, including comprehensive MDR services, your practice can stand strong against whatever digital challenges come your way.

Dental IT. Remove the Burden. Embrace the Use.

Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on. 

Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected. 

Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.


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