Reliable IT support is critical for the smooth operation of any dental practice. But here’s the pressing question many dental professionals ask when considering IT services—what’s the cost of dental IT support, and how do you find the right solution for your needs and budget?
This blog takes an honest look at the price of dental IT support – factors that influence price, risks of underinvesting, and striking the perfect balance between quality and cost.
What are the Options for Dental IT Support?
There are two dental IT support models to choose from when selecting IT support for your dental office. Taking a proactive approach by working with managed service provider (MSP) or opting for a reactive approach with the break-fix model.
Break-Fix IT Support vs. Managed Service Provider
The following is a brief comparison of break-fix and managed IT services. We provide a full comparison here.
Break-Fix Model
Break-Fix IT support relies on calling in a technician when a system, computer, server, etc. “breaks” and needs immediate repair. Break-Fix follows an unpredictable time and materials (T&M) billing method. This model doesn’t include ongoing monitoring, equipment/licensing, and software updates. And many times, technicians that follow a break-fix model are not always certified and have limited bandwidth.
Managed IT Services Model
Managed IT services is an all-inclusive service model deployed through managed service providers (MSP) who follows a proactive IT support approach. The pricing model with managed IT services is predictable and includes beneficial features to keep a business secure and operational. Through this model, businesses (such as dental practices) receive 24/7 monitoring and alert response, software updates, business continuity hardware (backup device, firewall, access point(s), and licensing), essential cybersecurity tools, and IT support provided by certified technicians.
Factors Affecting Dental IT Support Prices
When evaluating the cost of dental IT support, it’s important to recognize the variables that influence pricing. Though exact costs vary, here are key considerations:
Size of Dental Practice
Independent dental practices with a single location will have different IT needs than larger, multi-location operations (such as group dental practices or dental service organizations). The number of devices, users, and servers directly affects pricing since larger entities require more robust support.
- Small Practices (1–5 chairs): Lower IT resource demands, often start at $500–$1,200* per month for managed IT services.
- Medium Practices (6–10 chairs): Moderate complexity, with monthly costs ranging from $1,200–$2,500*.
- Large Practices (10+ chairs): Extensive infrastructure and higher support needs, costing $2,500* or more per month.
At Pact-One, each client is provided a firewall, access point(s), and HIPAA-compliant backup solution, as well as a cybersecurity team monitoring and stopping threats, and ongoing IT management/support (remote, onsite, or a combination depending on the service level agreement selected).
Check out these additional resources on pricing:
- Pricing Guide: A comprehensive IT pricing guide for your dental practice
- IT Budget: Run, grow, and transform your dental practice with a strategic approach to IT budgeting
*Note: Pricing displayed is a general estimate based on various IT company pricing structures. For exact pricing, please connect directly with dental IT provider to get an exact breakdown and pricing of what you could expect to pay for your dental practice’s technology management, cybersecurity, and IT support.
Scope of Dental IT Services
When selecting IT services through a managed service provider (MSP), the level of support you choose affects pricing. Does your practice require only remote IT support, or do you need onsite visits? Comprehensive plans that include everything from proactive monitoring to unlimited maintenance will understandably come at a higher price.
- Basic plans typically include remote IT support, essential network security tools, and a data backup solution for business continuity.
- Comprehensive managed services include a combination of remote help desk and onsite IT support, network security tools, data backup solution, and 24/7 monitoring.
Note: Not all IT service plans (also known as service level agreements) are created equal. When looking for IT services for your dental practice, discuss the various service plans provided by the dental IT companies you meet with. Our guide, ‘7 Key Questions to Ask Your IT Provider’ is a great resource to help you paint a better picture of the IT services you can expect from an IT company.
Quality of Dental IT Support
You often get what you pay for when it comes to IT. Providers with proven expertise in dental IT support typically charge more because they're specialists who understand nuanced dental systems (practice management software such as Open Dental, Dentrix, Curve, Eaglesoft; and imaging software such as Dexis, CS Imaging, etc.) and compliance regulations.
Choosing a general IT provider may save on costs initially but could lead to costly disruptions later due to inexperience with the dental industry and HIPAA compliancy. Additionally, a general IT company may not have access to cybersecurity tools and resources (a security operations center with certified cybersecurity professionals).
Additional Features or IT Solutions
Some IT providers offer additional IT solutions. These technology services can include business phone systems (VoIP), project development and installation, email security, secure remote access, managed device encryption, password management, HIPAA compliance services, and more. While these features are optional, they can add significant value to your dental office IT strategy.
Understanding the IT Needs of Dental Practices
Dental offices have unique IT requirements compared to standard businesses. Here’s why IT support for dentists is distinct and essential:
Data Security and Compliance
IT systems must adhere to strict data privacy regulations, such as HIPAA. Dental IT support ensures compliance by implementing firewalls, encryption, and secure backup solutions. Without these, practices risk hefty fines and reputational damage.
Specialized Dental Software Support
Dental practices rely on niche software like Dentrix, Eaglesoft, or Open Dental for scheduling, billing, and patient management. Dental IT professionals understand the quirks of these platforms, providing timely troubleshooting and updates to avoid interruptions in workflow.
24/7 Network Security
From digital X-rays to cloud-based patient records, dental offices operate with highly interconnected systems. IT support teams monitor networks to prevent downtime, which can lead to canceled appointments or lost patient records.
With these critical functions resting on IT infrastructure, dental practitioners cannot afford to skip out on proper support.
Dangers of Underinvesting in IT Support for Your Dental Office
It can be tempting to cut corners by selecting the cheapest tech support for dental offices. However, this decision often results in larger expenses down the line. Here’s why:
Risk of Downtime
Imagine a scenario where your network crashes unexpectedly. Without adequate IT support, you’ll be left scrambling while canceled appointments and lost productivity mount—potentially costing thousands of dollars a day. Learn more about this risk here.
Data Breaches & Legal Liabilities
Data is an essential part of your dental practice. Lower-tier IT services may not include data protection (such as data backup and disaster recovery), leaving your practice vulnerable to data breaches. A single breach can lead to fines, lawsuits, and loss of patient trust.
Check out our article on the True Cost of Data Backup for Dental Offices to get a complete breakdown.
Subpar Service Quality
Low-cost providers tend to lack dental-specific expertise. This can result in longer resolution times or ineffective fixes to critical systems like digital imaging software or practice management platforms.
Long-Term Costs
What looks like a bargain now may cost you more in emergency fixes and downtime later. Investing in comprehensive and reliable IT support ensures long-term savings and peace of mind.
Finding the Right Balance for Your Practice
While you don’t want to overspend, underinvesting in IT support isn’t the answer either. Here are practical tips to strike the right balance between affordability and quality:
- Evaluate Your Needs: Consider how many devices and software systems require support in your office. A small practice with basic needs may not need to invest in an all-inclusive IT plan, while larger practices benefit from advanced solutions.
- Seek References and Testimonials: Partner with IT providers who have experience working specifically with dental practices. Speak to other dentists or practice managers for recommendations and check client reviews.
- Compare Plans and Pricing: Request quotes from several IT providers. Ensure you’re comparing equivalent services and focus on the value provided rather than just the price.
- Look for Scalability: Choose an IT provider that can grow with your practice. As your office expands, you’ll want a provider capable of handling increased demand without compromising service quality.
Quality IT Support Makes the Difference
Reliable dental IT support is not an expense; it’s an investment in the productivity, security, and success of your practice. By understanding your unique IT needs, assessing providers based on expertise, and balancing costs with value, you’ll ensure your office stays ahead in today’s tech-driven landscape.
Want to find out if your current IT solutions meet your practice’s needs? Schedule a free consultation with our dental IT experts today. Together, we’ll help your practice achieve greater efficiency and security.
Share this blog with other dental practices to help them make informed IT decisions, and feel free to contact us for tailored support recommendations!
Dental IT. Remove the Burden. Embrace the Use.
Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on.
Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected.
Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.
