TL;DR: What's the Difference?

Break/Fix IT Support
Ongoing Dental IT Management

Reactive, emergency-based
Proactive and preventive

Fixes surface-level issues
Addresses root causes

Unpredictable costs
Predictable monthly pricing

Downtime is common
Uptime is protected

Minimal documentation
Full system visibility and tracking

No strategic alignment
Built to scale with your growth

You’re mid-day in a packed schedule.

You probably use email to send patient records, treatment plans, X-rays, and referrals every day. It’s fast, it’s convenient…but it’s also risky.

Why? Because unless those emails are properly encrypted, they’re vulnerable. Think of it like mailing a postcard.

How Dental Practices Can Prevent Business Email Compromise (BEC) Scams
Because one bad email shouldn’t cost you your reputation.

If you’ve ever had a team member forward a suspicious email or ask, “Did you really request this payment?”, you’ve brushed shoulders with a Business Email Compromise (BEC) attempt.

Every successful dental practice has a secret partner working behind the scenes.

Nope, not the coffee machine that fuels your mornings.
Not the therapy dog that calms anxious patients.
(Though both deserve honorable mentions.)

We’re talking about your dental IT support team.

An IT contract can be your best safety net or your biggest money pit, it all depends on what’s in the fine print.

As a dental practice owner, you’re balancing patient care, team productivity, and strict compliance requirements. But there’s one decision that can quietly make or break your operations.

You know that sinking feeling when a “cost-saving” decision turns out to be anything but?

It might’ve been a discount contractor who ghosted mid-project. Or a budget airline that had you paying additional costs at check-in. Or maybe—and this one stings—a "tech guy" whose business card still had a Hotmail address.

When it comes to dental IT, not all setups are created equal. Some barely get the job done. Others are bloated with bells and whistles but lack integration. And then there's the ultimate stack...the one that just works.

At Pact-One Solutions, we’ve helped thousands of dental practices build their ideal IT environments—efficient, scalable, secure, and compliant.

Growth is exciting...new patients, new revenue streams, and maybe even that second location you’ve been dreaming about since dental school. But before you order new signage and start hiring staff, let’s talk about the not-so-glamorous (but incredibly critical) side of scaling your practice: your IT infrastructure.

Your growing dental practice depends on technology more than ever...are you betting on the right IT team?

Let’s face it...tech is no longer just a back-office function in your dental practice. It's the engine powering your ops, patient experience, and growth potential.

Growth is exciting. You’re adding ops, hiring new providers, maybe even eyeing your next location. But if that growth feels more like juggling flaming chainsaws than building momentum...your IT might be waving a red flag.

Let’s talk about scalable IT...what it is, why it matters, and how smart dental practices are using it to grow without the growing pains.