Network Management & Support

Proactive Monitoring and Response for Optimum Performance

Fully Managed IT Services
for Your Dental Practice

Keeping your practice moving begins with a reliable and secure network. With Pact-One, you have a team of dental IT experts whose goal is to ensure your network runs optimally and remains secure. Our Managed IT Services Include:

  • IT Support Services
    Remote monitoring and alert system
  • IT Service Plans
    Onsite and live help desk remote support
  • IT Maintenance
    Hardware and software management, monitoring, and upgrades
  • IT Security
    Layers of security protection for your computers and servers
  • Backup & Disaster Recovery Solutions
    Cloud and on-premises recovery for minimized downtime
  • HIPAA/HITECH
    Compliance and tech support services

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Network Management & Support


Real Costs of Unreliable Technology

In the dental industry, unreliable equipment has a greater cost than just monetary: it can affect staff, patient relationships, your reputation, and more. So, before you make any changes to your dental network support services or delay replacing faulty equipment, look at the real costs of unreliable technology to your practice — it’s significant.

Downtime and Lost Production

Downtime and Lost Production

True production costs can be estimated at $700 per hour for one doctor, one hygiene practice, or more. Factor in paying employees while waiting for a fix and you’re bleeding thousands of dollars just for one unplanned repair.

No Maintenance

No Maintenance

Rush repairs and security risks will inevitably cost you more than properly maintained computers and networks.

Equipment Repair

Equipment Repair

“Putting out fires” shouldn’t be the preferred way to run your practice. It forces key staff members to stop what they’re doing to deal with the crisis.

Equipment Replacement

Equipment Replacement

With unreliable equipment, you’ll need to consider replacing it when you least expect it. And that’s never good.

Data Loss

Data Loss

The consequences of this type of incident can be irreparable, so it’s best to be prepared.

Sacrificing Quality

Sacrificing Quality

Poor-quality technology will quickly erode patient trust in you and your practice.

Security Risks

Security Risks

Unreliable networks will leave all your data vulnerable to external threats and hackers.

Lost Patients

Lost Patients

Patients don’t like the inconvenience of rescheduling or delaying treatment due to faulty or broken technology.

Find the Expertise You Need

Dental IT Support

Help desk and local onsite technicians
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Client Success Manager

Professional insight on hardware, time-saving technology, and budget-friendly IT solutions.
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Network Security

HIPAA healthcare-level security
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Backup & Disaster Recovery

"Air gap" backup solution that also defends against attacks and data loss.
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Cloud Solutions

Design, monitor, manage and secure your practice IT infrastructure in the cloud environment.
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A Leader in Dental Software Expertise for Over 20 Years

As a leading dental IT company, you'll gain access to a team of technicians
well-versed in dental practice management and imaging software.

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Network Managment & Support FAQs

Network Management & Support encompasses the planning, administration, and maintenance of your dental practice’s IT network infrastructure. This includes tasks such as configuring network devices, monitoring performance, ensuring security protocols are up-to-date, and troubleshooting network issues to ensure smooth and uninterrupted operations.

Absolutely. In a dental practice, reliable network performance is crucial for accessing patient records, scheduling appointments, and running diagnostic tools. Network Management helps ensure that your IT infrastructure supports your daily operations efficiently, reduces downtime, and enhances the overall patient experience.

Yes, Network Management typically includes network setup as part of the service. This involves designing the network layout, installing hardware like routers and switches, configuring software, and ensuring that all components work together seamlessly from the outset.

Network Management is vital for several reasons:

  • Reliability: Ensures that your network is always operational, minimizing downtime
  • Security: Protects sensitive patient data through regular updates and security protocols.
  • Efficiency: Optimizes network performance, allowing your dental practice to operate smoothly.
  • Cost Savings: Prevents costly network issues and potential data breaches by addressing problems proactively.

While they are related, they are not the same. Network Monitoring is a subset of Network Management. Monitoring involves continuously observing the network to detect performance issues, security threats, or outages. Network Management, on the other hand, includes monitoring but also entails proactive maintenance, configuration, and overall administration of the network.

Network Management specifically focuses on the network infrastructure—its setup, maintenance, and performance. Managed Services is a broader term that includes Network Management along with other IT services such as data backup, software updates, cybersecurity measures, and overall IT support. Managed Services offers a more comprehensive IT solution for your dental practice.

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