Information technology plays an important role in dental practices. Digital imaging, practice management software, and data security...oh my! Juggling dental office technology with administrative tasks and patient care can become overwhelming. This is where reliable dental IT support comes into play.
In this comprehensive guide, we answer common questions about dental IT support and highlight why partnering with a specialized IT provider is a smart move for any dental practice.
General FAQs About Dental IT Support
What is dental IT support?
Simply put, dental IT support involves the management and maintenance of IT systems specific to dental practices. This includes software, hardware, network security, and data management customized to meet the unique needs of dental professionals.
Why does specialized dental IT support matter?
Dental practices (such as general dentistry, endodontics, oral & maxillofacial surgery, orthodontics, and pediatric dentistry) have unique IT needs that differ significantly from other types of businesses. Dental-specific software and hardware require specialized knowledge for proper installation, integration, and maintenance. IT companies that are dental-specific, like Pact-One Solutions, provide the expertise needed to ensure your technology supports your practice's goals.
What are the benefits of dental IT support?
- Enhanced Efficiency: With professional IT support, you can minimize downtime and keep your practice running smoothly. Technicians can quickly resolve issues, allowing you to focus on patient care.
- Data Security: Protecting patient information is paramount. Dental IT support teams are well-versed in HIPAA compliance and can implement robust security measures to safeguard your data.
- Cost Savings: While investing in IT support might seem costly upfront, it can save you money in the long run by preventing expensive downtime and data breaches.
- Peace of Mind: Knowing that experts are managing your IT systems allows you to focus on what you do best—caring for your patients.
What type of IT support is best for my dental office?
Choosing the right IT support depends on your office's specific needs and the level of support you require. For comprehensive support, consider a plan that offers both remote assistance and on-site visits. Pact-One's TotalCare plan is an excellent option for those needing extensive support. For offices that primarily need remote support, the Remote Assist plan offers robust remote IT services tailored to dental practices.
Check out this handy Remote Support vs. Onsite Support comparison to see what may be best for your office.
What is included with remote IT support?
Remote IT support typically includes troubleshooting software issues, network monitoring and maintenance, data backup and recovery solutions, cybersecurity measures, and assistance with dental practice management software.
What is local onsite IT support?
Local onsite IT support involves technicians visiting your dental office to address technology issues that cannot be resolved remotely. This service includes hardware repairs, network setup, and other hands-on tasks to keep your systems running smoothly.
What will IT support cost for my dental practice?
The cost depends on the level of service you choose and other factors like the number of computers supported and backup solutions. The average cost of IT support for dental practices is $1,500. Pact-One's Remote Assist plan offers affordable remote support, while the TotalCare plan provides comprehensive remote and onsite support.
View this Pricing Guide for more information on the costs of IT support for your dental practice.
Dental IT Support FAQs Specific to Pact-One's IT Support
Do you offer IT support without a service agreement?
Pact-One prioritizes clients with active service agreements to ensure timely and consistent support. To protect both your dental practice and us, we do require an active service agreement to properly provide IT support for your practice.
How can I get IT support right away?
To receive immediate IT support from Pact-One, you must have an active service agreement (be an active client). Once you’re a client of Pact-One, you will be able to create a service ticket through our Client Support Center (chat or form submission) or by contacting our priority support line for emergency support.
Can I still get onsite IT support if my service agreement only covers remote helpdesk support?
Yes, you can receive onsite IT support even if your agreement covers only remote support. However, onsite visits will be billed separately according to our standard rates.
Will I receive IT support from the same technician every time?
Pact-One uses a POD structure to assign a dedicated team of technicians to your account, ensuring continuity and personalized service.
Do your technicians have experience with dental software and hardware?
Yes, Pact-One technicians are highly experienced with dental-specific software and hardware. They support a wide range of practice management software, imaging systems, and specialized equipment.
Dental IT Support Success
"Our office is using Pact One as our IT support for all our software/computer/audio-visual needs. Most recently we moved into a new office and Pact One was there for us every step of the way. From breaking down equipment to moving equipment and then installing new equipment, alarms, phones, and even hanging TVs, they were here onsite throughout our entire move. The courtesy and professionalism from all members of Pact Ones’ team is amazing. Our office went through a lot of changes and someone was available for immediate help every time we needed them. We appreciate all of them more than they know!" - Anthem Village Dental
Conclusion
Investing in specialized dental IT support can enhance your practice's efficiency, protect patient data, and ultimately save you money. By understanding your needs, evaluating providers, and staying informed about industry trends, you can choose the best IT support for your dental practice.
Ready to take the next step? Contact us to learn more about how our expert team can support your practice's IT needs.
Dental IT. Remove the Burden. Embrace the Use.
Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on.
Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected.
Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.
