Field engineers have busy schedules - with unforeseen occurrences happening every day. In this article, we’ll get answers from our field engineer, Victor Hanson, on what he encounters on a given day, and how technology can play a role in keeping him on track from the first appointment of the day to the very last - ensuring clients are well taken care of.
A Day in the Life of a Field Service Technician
Summer Cleaning Guide: Simple Updates to Help Make Your Dentrix Database Run Faster
VoIP Phones: Creating More Streamlined Communication For Your Practice
Communication is the bloodline of efficient dental practices. You need to engage with patients, particularly new patients, as quickly and efficiently as possible. Practices use different ways to accomplish this, such as email or onsite chat systems. Others have implemented VoIP or Voice over Internet Protocol.
A CEO’s Reflection from CDA Anaheim
Last week, Pact-One had the privilege to attend the CDA's The Art and Science of Dentistry in Anaheim, CA. This was the first in-person event in Southern California since the start of the pandemic. It was amazing to see so many businesses looking to impact the dental industry, both in southern California and across the nation.
How Secure Is My Password? A Guide to Password Security
What do you think when you hear the term “cybersecurity?” Do things like anti-virus, anti-malware, and firewalls come to mind? These are crucial factors in an appropriate, layered security plan. However, every practice needs another aspect of security that costs very little but can make a big difference - a password policy.
Cybersecurity Training for Employees: Reduce Your Risk
Most practice owners and office managers are working to improve their cybersecurity posture to prevent the same attacks and breaches that have made headlines in the past several years. They are updating their firewalls, looking into antivirus and antimalware tools, and performing penetration tests to uncover any weakness in their practice network.
What is a Cybersecurity Audit?
5 Tips for Disaster Recovery Planning
7 Key Questions to Ask Your IT Provider
Technology is the backbone of every dental practice. To keep their technology running smoothly, dental offices require IT support. Some choose to hire in-house while in other cases, many decide to outsource. Outsourced dental IT can provide many benefits, but finding the right dental IT provider can prove difficult.