Voice over Internet Protocol (VoIP) systems allow users to make calls through a broadband internet connection instead of a traditional phone system. This means reduced call costs for businesses that already have an internet connection. VoIP phones also come with various features not found in conventional phones, such as multi-party calling capabilities, auto-attendant, and video conferencing to name a few.

Dental clinics store and handle a huge amount of sensitive patient data called protected health information (PHI). PHI is any information that identifies a specific patient, which includes:

Date of birth
Residential address
Email address
Phone number
Medical history
Insurance information
Laboratory tests and results
Mental health condition

Cybercriminals and malicious insiders looking to make easy money steal PHI to sell it on the dark web, extort money from their victims, and commit fraud.

The worldwide VoIP market has seen incredible growth over the past years. With new technological innovations, business adoption, and government support, the VoIP industry is not showing any signs of slowing down. In fact, it is predicted that the global VoIP market will grow to $31 billion by 2027.

As more dental clinics move from a traditional landline network to VoIP systems, it's vital to keep track of the latest VoIP trends to make sure your clinic is utilizing the full potential of VoIP. Here are some VoIP trends you should keep an eye on this year.

Augmented reality (AR) and virtual reality (VR) technology have seen major breakthroughs, particularly in the world of gaming. But did you know that these technologies also have potential benefits in the dental industry?

According to the World Health Organization, around 3.5 billion people suffer from oral diseases.

The COVID-19 pandemic had an intense impact on the global economy and healthcare system — including the dental industry. In the early days of the pandemic, dental offices were forced to close except for emergency procedures, while other businesses quickly shifted to a work from home setting to continue their operations.

In the dental industry, where person-to-person contact is required, safety is the top priority for both patients and dental staff amid the COVID-19 pandemic. The American Dental Association (ADA) reported a 38% decrease in dental spending in 2020, and as COVID-19 cases continue to spike, the ADA predicts an additional 20% decline in dental spending in 2021.

But, as the dental industry continues to experience challenges, these 2021 dental industry trends may shine a light for dental practitioners around the world.

Over the past years, artificial intelligence (AI) has been making breakthroughs in the healthcare industry. However, some dental professionals meet the thought of working with robot dentists with a mixture of amusement and fear. But the truth is, AI is helping dentists discover new and effective ways to improve their practice and provide better care to their patients.

Businesses around the globe, including those in the dental industry, felt the impact of the COVID-19 pandemic. Some companies were forced to shut down, while others switched to a work from home setup to keep their operations afloat. Dental clinics, however, didn't have a choice but to temporarily halt their operations to prevent staff and patients from being infected.

The evolution of dental technology has improved the way dental clinics operate. Practice management software streamlines processes such as billing, patient scheduling, and reporting, while 3D imaging and laser dentistry provide patients with more accurate diagnoses and better treatment options.

Dental diagnostics have advanced over the past years, with new technology improving the way dentists and their staff diagnose and treat patients. However, many dental clinics are still figuring out how to implement new diagnostic technologies to see a positive impact on their staff, patients, and bottom line.