VoIP systems keep callers on the line

Being put on hold can be a bothersome experience for patients. Unless they have absolutely nothing else to do, people dislike waiting for an indefinite amount of time and achieving nothing. But did you know that when you make a patient wait on the other end of the line, you actually have the opportunity to […]

How do Microsoft 365 Groups connectors work?

The cross-application service in Microsoft 365 known as Groups enables members of a team to collaborate and share resources with one another. Such resources can be a calendar, spreadsheets, and even a Microsoft Outlook inbox, among others. Groups also has a feature called connectors that allows users to share content from third-party services right in […]

Protecting your dental clinic from business email compromise attacks

Businesses around the globe, including those in the dental industry, felt the impact of the COVID-19 pandemic. Some companies were forced to shut down, while others switched to a work from home setup to keep their operations afloat. Dental clinics, however, didn't have a choice but to temporarily halt their operations to prevent staff and patients from being infected.

Upcoming Windows updates and services in 2021

Microsoft is set to release major improvements for Windows 10 in 2021, along with new services designed to enhance performance, accessibility, and user experience. Let’s take a look at what these changes are and what they mean for Windows users. What’s new on Windows 10? Microsoft tends to release major updates followed by several smaller […]

Two-step and two-factor authentication: What’s the difference?

Every practice should have a strong cybersecurity posture to keep cybercriminals from infiltrating their network. One way to do this is by implementing a strict authentication process using two-step or two-factor authentication. These two processes are so similar that many confuse one with the other.

Choosing the right computer for your practice

With the rise of eCommerce and remote working, the importance of computers in the dental industry has never been more apparent. But what kind of computers does your small practice need? Should you invest in desktops or laptops? Consider the following when weighing your options.

Signs your dental clinic is about to be hit by a ransomware attack

The evolution of dental technology has improved the way dental clinics operate. Practice management software streamlines processes such as billing, patient scheduling, and reporting, while 3D imaging and laser dentistry provide patients with more accurate diagnoses and better treatment options.

Your Practice’s Cybersecurity Needs an MSP

With the prevalence of cyberattacks in the health care industry these days, practices cannot afford to relegate cybersecurity to the bottom of their budget priorities. When it comes to cybersecurity, even small practices should partner with a managed IT services provider (MSP). Here’s why it’s crucial to partner with an MSP that can implement robust […]

What an MSP can do for healthcare providers

More and more healthcare organizations are turning to managed services providers (MSPs) for their IT needs. The outsourced technology support model lets hospitals and clinics focus on being healthcare providers rather than IT professionals learning on the fly.

How to successfully implement new diagnostic technology in your dental practice

Dental diagnostics have advanced over the past years, with new technology improving the way dentists and their staff diagnose and treat patients. However, many dental clinics are still figuring out how to implement new diagnostic technologies to see a positive impact on their staff, patients, and bottom line.

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