Reliable IT services are essential for dental practices to operate smoothly, securely, and efficiently. From managing patient data to ensuring seamless network operations, solid IT support can make a significant difference. In this post, we compare two of Pact-One's popular dental IT service packages—Remote Assist and TotalCare—to help you decide which best suits your practice’s unique needs.
Comparison Table - Remote Assist vs. TotalCare
In-depth Analysis - Remote Assist vs. TotalCare
This detailed analysis of the Remote Assist and TotalCare service packages offered by Pact-One Solutions will focus on critical factors such as IT support, network management, cybersecurity measures, data backup and recovery, project management, consulting services, and pricing.
Dental IT Support
Remote Assist offers unlimited remote helpdesk support. From locating a missing x-ray to troubleshooting an intraoral camera issue, a POD of Pact-One remote technical service engineers are on standby to ensure technical issues are resolved swiftly to help minimize downtime. The dental IT support offered through the Remote Assist package is ideal for practices with predictable schedules and limited IT demands.
TotalCare provides a blend of onsite and remote support, which is helpful for larger practices or those that prefer face-to-face interaction. This flexible support model means issues can be addressed in person, fostering a more personal touch and eliminates an onsite fee should issues arise (computer that won’t turn on, assist with install of crown milling machine, scanner install, troubleshoot x-ray sensors, etc.) that need attention in-person.
Get a more in-depth breakdown of Remote Support vs. Onsite Support here.
Network Management
When it comes to network management, there really is no comparison between the Pact-One Remote Assist and TotalCare IT service packages. Proactive network management takes center stage with both packages. Each package offers comprehensive network audits and continuous network monitoring – helping your practice identify potential issues before they arise to maintain a stable and efficient network environment.
Cybersecurity
Pact-One prioritizes cybersecurity for all clients. As the digital landscape continues to evolve and threats become more prominent, network security is an essential element of the Pact-One Remote Assist and TotalCare IT service packages.
Taking a proactive stance on cybersecurity to keep sensitive patient data secure and align with HIPAA requirements, each package is equipped with the following advanced cybersecurity solutions to ensure your practice is protected against cyber threats:
- Network Monitoring & Alert Response
- Endpoint Detection & Response
- Ransomware Protection
- Managed Detection & Response
- Vulnerability Scans
- Backup & Disaster Recovery Solutions
To create even more protection for dental practices, Pact-One offers cybersecurity add-on services such as email security, secure remote access, managed device encryption, and password management.
Data Backup and Recovery for Dental Offices
Remote Assist offers a direct to cloud backup solution. This solution offers off-site storage (compliant with HIPAA regulations), automatic regularly scheduled backups, and the ability to restore data from anywhere.
The Pact-One TotalCare IT service package provides a hybrid backup solution (on-premises device and cloud). This dental data backup solution includes an on-premise device that acts as a server (should you need immediate recovery during a disaster), as well as direct to cloud backup that stores data off-site for HIPAA compliance. This backup solution for dental offices includes automated scheduled backups and rapid recovery solutions, a must for practices that handle large volumes of patient data and require quick restoration post-disruption.
Projects
Equipping your dental office with premier tech solutions ensures your success today and beyond. Whether you’re looking to update your existing dental practice, relocate your office, or expand your practice to new locations, each of these IT service packages (Remote Assist and TotalCare) includes full project development.
Updating Your Existing Dental Practice
Planning to expand your current office? Want to add a few computers to your system? Need to update obsolete technology? From procurement to set-up, we’ll manage the full spectrum of technology enhancements in your current office to ensure your system keeps pace with the growth of your business and the latest advancements in technology.
Relocating Your Dental Office
Planning to relocate your office? We’ll ensure a smooth transition of your IT systems. Whether it’s securely transferring your data, setting up new networks, or integrating your systems into a new environment, our team manages every detail to streamline the process of the transition.
Expanding Your Dental Practice to New Locations
Expanding your dental practice to new locations is an exciting endeavor and we’re committed to supporting your growth with our technology solutions and support. Our team will ensure your tech needs are met promptly and efficiently at your new sites, from setting up secure and robust networks to seamless integration of existing systems.
Dental IT Consulting
In addition to the features mentioned above, Pact-One includes dental IT consulting in the Remote Assist and TotalCare IT service packages. The personalized IT consulting services provided in these IT service packages help dental practices develop a long-term IT strategy to support sustained growth and efficiency. This occurs with the guidance and support of a dedicated Client Success Manager that acts as your advocate to ensure needs are being met, helps plan for the future, and aligns IT investments with business goals.
Price of IT Services for Dental Offices
Both Remote Assist and TotalCare offer competitive pricing structures designed to accommodate the unique needs of dental practices. These dental IT service packages are subscription based providing transparent, predictable monthly pricing – eliminating unexpected expenses. Pact-One's Remote Assist and TotalCare IT service packages are priced based on factors such as number of computers, backup solution, and selection of add-on services. The average price range for dental IT services is $500-$2,500 per month.
Client Testimonials
"Our office is using Pact One as our IT support for all our software/computer/audio-visual needs. Most recently we moved into a new office and Pact One was there for us every step of the way. From breaking down equipment to moving equipment and then installing new equipment, alarms, phones, and even hanging TV’s, they were here onsite throughout our entire move. The courtesy and professionalism from all members of Pact Ones’ team is amazing. Our office went through a lot of changes and someone was available for immediate help every time we needed them. We appreciate all of them more than they know!” - Anthem Village Dental
“Our previous IT guy had our office down for several weeks because he didn’t have the dental networking knowledge and tried to fix things by trial and error. On top of that the inferior backup solution he provided put my data recovery at risk. Thanks to Pact-One, they quickly stepped in and got me back to work! Things are working better now than they ever have before. I know with their backup solution, I’ll never have to worry about down time again. Great team that knows what they are doing and specialize in the Dental Field.” - Mark Cruz, DDS
Get more insight from our clients here.
Conclusion
Choosing between Remote Assist and TotalCare depends on your practice's specific needs and budget:
- If you need basic IT support with a focus on cost-effectiveness, Remote Assist is an excellent choice.
- For comprehensive IT management, and a more all-inclusive approach, consider TotalCare.
Both packages bring dental IT expertise and reliability to your dental office, ensuring that IT issues don't disrupt your practice's operations.
Interested in learning more? Contact Pact-One Solutions today to explore how our dental IT services can support your practice. Schedule a consultation with our experts and experience the difference firsthand.
Dental IT. Remove the Burden. Embrace the Use.
Quality patient care – it's ultimately why you became a dental professional. But, some business operations can get in the way (such as pesky computer issues or lack of IT support). That’s where Pact-One Solutions can help! Our passion lies in supplying reliable, responsive dental IT support and security that practices can count on.
Whether you’re looking for dental IT services for your startup or searching for more responsive dental IT support – our team of dental IT specialists have you covered. With team members throughout the United States, we offer nationwide support to dental practices of all sizes. Our wide range of dental IT services ensure your data is secure, accessible, and protected.
Don't let technology challenges hinder your ability to deliver exceptional dental care. Contact us at info@pact-one.com or 866-722-8663 to join 350+ dental practices thriving with the support of a dedicated dental IT team.
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