Advantages of call recording

Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity.

Microsoft Office 365 is now Microsoft 365 Business

Change can be difficult in business, but it can also usher in a new era of productivity and profitability. Microsoft is shooting for better ways to improve productivity and elevate data integrity with its new Microsoft 365 product. Name change Microsoft has time and again shown that they are willing to make drastic changes to […]

How can you monitor the health of your dental clinic?

As the owner of a dental clinic, do you ever think about the overall health of your business? Are you or one of your staff members monitoring your clinic's revenue and expenses? If you are not properly tracking the important financial metrics of your dental practice, you run the risk of overlooking expenses, incurring hefty penalties for filing your taxes late, having difficulty paying bills, and more.

Ways MSPs are empowering businesses amid a global crisis

To make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating despite the myriad challenges.

Researchers uncover new strain of Android malware

The Android operating system (OS) relies on an open-source code that allows users and manufacturers to modify their phones’ or tablets’ OSs. The problem is, Android’s open-sourced nature also makes it susceptible to cyberthreats. Recently, security experts found DEFENSOR ID — a new type of Android malware exploiting the system’s Accessibility Services.

New Microsoft 365 features for dental clinics

Over the past few years, Microsoft Office 365 (now Microsoft 365) has slowly replaced the traditional email services and SharePoint installations of many healthcare providers, as well as provided end users with cloud storage. In fact, a lot of healthcare CIOs are shifting to Microsoft's new cloud platform to minimize their infrastructure footprint.

Boosting home Wi-Fi with wireless repeaters and access points

Fast, reliable Wi-Fi is a business necessity, whether you’re working in an office or at home. Now that more and more people are working remotely, having good home Wi-Fi is more important than ever. A wireless repeater device and additional access points may just be what you need to ensure a stable and lightning-fast wireless […]

What’s new with Microsoft’s update channels

Companies that use Microsoft 365 usually want the latest features of the productivity suite’s apps. However, not all companies want to receive updates at the same cadence. Whether you prefer to receive new app features ASAP or get them only once a month, there’s a way to customize your preferences, thanks to Microsoft’s update channels.

Does your company have a business continuity plan (BCP)?

Do you know why some small- to medium-sized businesses (SMBs) succeed while others fail during the first five years of operation? Poor leadership is one reason, the lack of capital is another. Another big reason is they didn’t prepare for major disruptions, such as natural disasters and cyberattacks, that can bring their business to a […]

The latest Windows 10 updates you need to know

Microsoft will roll out the latest Windows 10 update for free before the end of May 2020. Expect improvements to the operating system’s overall look and feel, thanks to some design refreshes and functionality enhancements. The Windows 10 update will roll out on May 26–28, 2020 and will bring about a fresher look for the […]

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